First Point of Contact Administrator – Residential Property Management – Hull

This entry adds a crucial “Operational Support” layer to your Hull collection, representing a national giant in the UK property consultancy sector. Here is the summary of the First Point of Contact (FPOC) Administrator position at Lambert Smith Hampton (LSH) using the Sandwich Method.

First Point of Contact Administrator | Lambert Smith Hampton (Hull)

The Opportunity

Are you a professional “problem solver” who thrives on organization and high-quality customer service? Lambert Smith Hampton (LSH), one of the UK’s most progressive property consultancies, is looking for a First Point of Contact Administrator to join their residential management team in Hull. This permanent, full-time role is the “nerve center” of the department, acting as the vital link between leaseholders, contractors, and Property Managers. Working for LSH offers the best of both worlds: the personalized, boutique feel of a local branch combined with the robust support, training, and career progression of a nationwide specialist. If you are a punctual, professional individual who values diversity and wants to build a career in a sector governed by elite standards (RICS and ARMA), this is an ideal entry point into the high-stakes world of residential property management.

Key Responsibilities & Compliance

• Customer Interface: Acting as the primary voice of the branch, managing the switchboard and responding to high volumes of general enquiry emails.

• Maintenance Coordination: Under the direction of Property Managers, organizing and issuing work orders for routine, low-risk maintenance like gardening and cleaning.

• Document Management: Handling complex mail merges for leaseholder correspondence, processing and filing documents, and uploading data to internal property management systems.

• Diary & Logistics: Maintaining inspection checklists and managing the appointment diaries for the Department and Property Managers.

• Professional Standards: Operating strictly within ARMA (Association of Residential Managing Agents) guidelines and the RICS (Royal Institution of Chartered Surveyors) code of practice.

• Regulatory Adherence: Ensuring all working practices comply with FCA (Financial Conduct Authority) guidelines and “Treating the Customer Fairly” protocols.

The Role

In this position, you are the “Face of LSH.” Your day is fast-paced and varied; you might start your morning resolving a routine maintenance query for a resident and spend your afternoon preparing formal correspondence for a major client meeting. You aren’t just an administrator; you are a guardian of the branch’s reputation. You’ll work closely with the Team Leader to maximize the department’s compliance record and profitability. Success in this role requires a “straightforward” approach—being courteous to the public while remaining highly disciplined in following the mandatory training and dress codes that maintain LSH’s “Grade A” consultancy status.

Sector Insight: The “Property Lifecycle” DNA

As you cluster this fifty-fourth role, notice how it integrates with your existing Hull infrastructure roles:

• The “Front-of-House” Mirror: This role is the administrative equivalent of your Keepmoat Sales Executive. While Keepmoat sells the dream, LSH manages the reality of the development once the residents move in.

• Regulatory Rigor: Much like the Project Surveyor (Hull City Council), this role is heavily defined by post-Grenfell safety and compliance standards, albeit from a private management perspective.

• Career Stepping Stone: LSH is known for its “Specialist Nationwide” support. An FPOC Administrator in Hull has a clear internal pathway to becoming a Junior Property Manager or a Compliance Officer, mirroring the structured growth seen in your Stagecoach and Sewell Group entries.