Field Retentions Engineer

Field Retentions Engineer

• Company website link: https://www.verisure.co.uk

• Company name: Verisure

• Industry: Security Systems / Monitoring Services

• Location: Luton, United Kingdom

• City: Luton

• Postal Code: Not specified

• Region: East of England

• Gender: Any / Equal Opportunity Employer

• Company Office Local Address: Verisure, Luton, United Kingdom

• Contact info: +44 1582 000000 (example business line)

• Email address: careers@verisure.co.uk

• Country: United Kingdom

• Job Type: Full-time

• Currency: GBP (£)

• Job Average Salary Rate: £25,500 basic, up to £50,000 OTE
  Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by We are hired UK.

About Verisure

Verisure is a leading European provider of monitored security systems, offering 24/7 protection and innovative solutions for homes and small businesses.

Job Summary

The Field Retentions Engineer in Luton services alarms, retains customer accounts, resolves escalated complaints, and ensures first-time fix solutions.

Job Description

Location: Luton & surrounding areas

Salary: £25,500 basic increasing with role progression plus uncapped commission (up to £50,000 OTE)

Job Type: Full-Time (40 hrs/week)

Shift Pattern: 9am to 6pm (Mon-Fri)

Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 year

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries.

As a Field Retentions Engineer you will:

• Handle escalated high-level complaints

• Install, maintain, and provide technical assistance to Verisure security systems

• Offer detailed walk-throughs of alarm systems to customers

• Build and manage long-term customer relationships

• Identify reasons for potential cancellations and promote suitable security solutions

• Troubleshoot issues and manage repeat false alarms

• Oversee stock materials and company vehicle maintenance

Required Criteria:

• Strong English communication and team skills

• Ability to manage ongoing issues and conversations independently

• Target-driven with a customer-oriented approach

• Clean manual driving licence

• 1 year experience in Engineering/Technical/Retentions/Sales preferred

Benefits Package:

• Company van (optional personal use)

• Fuel card for business miles

• Company smartphone

• Birthday off

• Uncapped commission

• Employee alarm discount programme

• Employee referral bonus

• Gym Flex

• Pension plan

• Private healthcare plan

• Career progression opportunities

• PerkBox discounts at local stores and attractions

Diversity & Inclusion:
Verisure is an equal opportunities employer, fostering an inclusive and collaborative culture. DBS check required for all employees.

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Field Retentions Engineer – Luton, United Kingdom only through the official careers website given apply link.

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Join Verisure as a Field Retentions Engineer in Luton, earning up to £50,000 OTE while retaining accounts, troubleshooting alarms, and enjoying career growth.