Events Team Leader – London

Job Description

Curate unforgettable occasions at one of London’s most storied addresses as an Events Team Leader at Raffles London at The OWO. You’ll lead service on high-profile events, coordinate set-up and breakdown, and ensure every guest experiences polished, ultra-luxury hospitality from arrival to farewell.

Role Overview

Working across ballrooms, meeting spaces and private event rooms, you’ll oversee food and beverage service, brief and support the events team, and liaise closely with kitchen, bar and planning teams. You’ll help translate detailed event plans into flawless execution, always anticipating guest needs in a fast-paced environment.

Key Responsibilities

• Lead and support the service team during events, ensuring gracious, efficient F&B delivery
• Coordinate with the kitchen to manage service flow, timings and presentation standards
• Oversee set-up, reset and breakdown of event spaces to agreed layouts and deadlines
• Communicate warmly and professionally with guests, anticipating requirements and resolving issues in real time
• Maintain immaculate standards of cleanliness, organisation and presentation in all event areas
• Take on additional responsibilities in the absence of senior leadership, supporting smooth operation across the hotel
• Uphold health, safety and fire procedures, reporting and acting on any hazards

Health & Safety

• Report potential and actual hazards promptly and support immediate rectification
• Be fully conversant with departmental fire, emergency and evacuation procedures
• Promote a culture of safety awareness within the team and across all tasks

Skills, Experience and Attributes

Essential

• Clear, efficient communication skills in English, verbal and written
• Demonstrated ability to deliver high levels of service under pressure
• Strong time-management skills, able to multi-task while maintaining composure and professionalism
• Genuine enthusiasm for exceptional service and guest experience
• Willingness to work within a 24‑hour operational schedule as required

Desirable

• Previous experience in luxury hotel events or banqueting, ideally to LQA/Forbes 5* standards
• Passion for ultra-luxury hospitality and creating memorable guest moments

About Raffles London at The OWO

Raffles London at The OWO is a flagship of the Raffles brand, transforming an iconic Edwardian government building on Whitehall into a destination of grand suites, refined dining and spectacular event spaces. It combines historic significance with contemporary glamour, offering truly bespoke, high-touch service.

Job Data

• Company name: Raffles London at The OWO
• Position: Events Team Leader
• Location: Whitehall, London, United Kingdom
• City: London
• Country: United Kingdom
• Region: Greater London
• Average salary: £30,000 per year (estimated)
• Salary type: yearly
• Job type: Full-time and part-time, shift-based