Bank of America

Job Description

Position Title: Employee Technology Support Engineer

Rank: Potential for Assistant Vice President

Office Location: Belfast

Enterprise Overview:

At Bank of America, our central objective is to enhance financial well-being through meaningful human interactions. We manage our operations via Sustainable Development, ensuring high-quality results for our investors, staff, neighbors, and clients on a daily basis.

A primary pillar of Sustainable Development is maintaining an elite workplace for our global workforce. We are committed to fostering a diverse environment that welcomes all. We recruit professionals from numerous sectors and provide significant investment in our staff and their families through holistic benefits covering health, mental, and fiscal stability.

Our organization recognizes the necessity of both onsite teamwork and individual flexibility. We employ a varied strategy for work-life balance tailored to specific internal functions.

A career here offers extensive paths for professional advancement, skill acquisition, and meaningful influence. Become part of our journey!

Join Our Belfast Expansion – A Center for Growth and Modernity

We are excited to debut our newest branch in Belfast—a flourishing center for tech and finance that marks a vital addition to our international network. This move highlights our dedication to local expertise and technological progress across Ireland and the UK.

Situated at City Quays, our workplace sits in a region famed for its cultural depth and business vitality. Whether you are a local professional or looking to move, you will find a supportive atmosphere, high living standards, and the chance to reinvent the banking landscape.

Regarding Bank of America in Belfast

As a premier global financial entity, we are supported by roughly 213,000 specialists worldwide. This new Belfast site will enhance our risk oversight and operational resilience while magnifying the value provided by our international divisions. Our goal is to establish up to 1,000 career opportunities, beginning with roles in Global Financial Crimes Compliance and Anti-Money Laundering. These units will prioritize quality checks, regulatory aid, and client verification—essential pillars that protect the global fiscal framework.

Role Details:

This represents a premier chance to be part of our inaugural team at City Quays in Belfast.

A vibrant new department is forming in Belfast within a top-tier bank, injecting fresh perspective into the local financial district. In this engineering role, you will be instrumental in the bank’s evolution, merging advanced tech with sector knowledge to create user-centric outcomes. Utilizing the local talent market, this team is set to become a center for creative problem-solving and strategic planning, impacting the entire global organization.

The Support Engineer is a vital member of the tech division, tasked with delivering high-level technical assistance to all personnel across front-end and back-end banking sectors.

In this capacity, you will handle advanced desktop troubleshooting. Core duties involve acting as an expert resource to resolve intricate issues involving hardware, software applications, and OS platforms. This includes identifying large-scale solutions for systemic problems and relaying technical data to partners with high empathy and clarity.

Responsibilities:

You act as a vital contributor to the stability of our digital landscape, directly influencing staff output and client service quality.
You are a driven, user-focused specialist with a technical foundation and strong interpersonal skills.
Assist a varied workforce in both Front and Back-office settings, recognizing the unique priorities of each department.
Setup, manage, and fix diverse tech equipment and software. This involves hardware repairs, user profile transfers, and software deployment.
Record and manage support tickets through our internal portal, ensuring high-fidelity documentation of every fix.
Offer foundational coaching to staff regarding new security measures, software, and devices.
Comply with all corporate security and regulatory mandates, ensuring all hardware meets official standards through frequent patching.
Partner with specialized units like cybersecurity and network teams to resolve high-level escalations.
Assist in building an internal wiki of technical guides to facilitate employee self-service.

Required Qualifications:

Skill in managing Microsoft Office 365 and Windows 11 suites. Knowledge of Group Policy, Active Directory, and identity management.
Solid grasp of networking essentials.
Background in repairing and diagnosing hardware for laptops (HP, Dell), desktops, and peripherals.
Background in managing MDM platforms and mobile OS (Android/iOS).
Dedication to superior service delivery with a professional and calm attitude.
Strong diagnostic capabilities to address complex technical hurdles swiftly.
Competent verbal and written communication for translating tech jargon for laypeople.
Capacity to handle shifting priorities in a high-intensity, fast-moving setting.
A team-oriented approach with a desire to mentor others.

Preferred Skills:

Prior tenure within a major financial or technology firm.
Familiarity with Linux-based systems.
Knowledge of conferencing tools outside of Teams (such as Webex or Zoom).

Job Data Table

Category	Details
Company Name	Bank of America
Location	City Quays, Belfast, United Kingdom
Locality	Northern Ireland
Country	United Kingdom
City	Belfast
Region	Belfast
Job Type	Full-time
Salaries	Not Specified (Corporate Title: Up to Assistant Vice President)
Experience Level	Seasoned Contributor / Experienced
Travel	Not Specified
Language	English
Benefits	Private Healthcare, Pension, Childcare, Flex Fund, Life Assurance, Wellbeing Apps

Skills & Competency Table

Key Skills	Competency Level
Windows 11 / Office 365	Proficient / Expert
Active Directory / Group Policy	Good Understanding
Hardware Repair (Dell/HP)	Experienced
Network Fundamentals	Good Knowledge
Mobile Device Management (MDM)	Experienced
Analytical Troubleshooting	High
Communication & Empathy	Excellent

Salaries Pay Calculator Table

Annual Salary	Bonus	Total Compensation	Notes
Competitive Base	Not Specified	Base + Benefits	Salary is based on Corporate Title (up to AVP level)
£5 Daily Subsistence	N/A	Variable	Standard allowance for qualifying work days
Pension Contribution	Variable	Base + Employer Cont.	Competitive corporate pension plan included

Job Summary

This role serves as a high-level technical specialist at Bank of America’s new City Quays office. You will provide critical front-line desktop and hardware support to both front and back-office staff. The position requires a mix of deep technical expertise in Windows/O365 and empathetic communication to drive organizational productivity.

5 FAQs

What is the seniority level of this position?

The role carries a corporate title of up to Assistant Vice President (AVP), indicating a seasoned technical contributor.

Where is the office located?

The position is based in the brand-new Bank of America facility at City Quays in Belfast.

What specific software must I support?

You must be proficient in Windows 11, Microsoft Office 365 (Teams, Outlook, Excel, Word), and Active Directory.

Are there family-related benefits?

Yes, the bank offers 20 days of back-up childcare and 20 days of back-up adult care per year.

Does the role involve hardware maintenance?

Yes, responsibilities include installing, configuring, and repairing desktops, laptops (Dell/HP), and mobile devices.

Expert Analysis

This recruitment drive is part of a massive 1,000-job expansion in Belfast, positioning the city as a strategic global hub. For a Support Engineer, the AVP title suggests a path toward management or high-level architecture. The focus on “Front-office” support implies a high-pressure environment where uptime directly impacts trading and finance.

Location & Logistics Guide

The office is situated in the City Quays district, a modern waterfront development in Belfast. This area is highly accessible and central to the city’s financial sector. Relocators will find a vibrant culture and high quality of life.

Wikipedia URL: https://en.wikipedia.org/wiki/Belfast

Career Path

Starting as an Employee Technology Support Engineer at the AVP level allows for progression into Senior Engineering, IT Site Management, or specialized roles in Cybersecurity and Network Infrastructure. Bank of America’s “learn and grow” culture facilitates movement into global leadership or technical strategy positions within the international financial system.

To apply for this job please visit careers.bankofamerica.com.