Emergency Contact Centre Operator

Job Description

Emergency Contact Centre Operator – Permanent

Site: Knowlhill / Milton Keynes

Schedule: 37.5 weekly hours, Wednesday through Sunday, 06:00 to 14:00 (incorporating bank holidays and necessary coverage)

Organizational Profile

Teletrac Navman Connected Services assists over 325,000 members with automotive safety and linked systems. We provide recovered vehicle tracking, electric vehicle charging assistance, urgent call-outs, and mechanical failure services across various territories, merging technical proficiency with sensitive client interaction.

The Function

Join a compact operational unit managing telephonic and electronic inquiries from clients who may be under significant pressure or upset. Utilizing our proprietary software (comprehensive instruction provided), you will react to notifications, coordinate theft investigations, and supervise urgent or mechanical breakdown requests with composure.

Primary Duties

• Offer compassionate and assured assistance via phone and email, specifically for individuals in crisis.

• React swiftly to automated system notifications and security alerts.

• Document and supervise vehicle misappropriation files and associated paperwork.

• Categorize and oversee: EV power support, Urgent and Mechanical failure requests, adhering to established protocols and Service Level Agreements.

• Execute clerical duties while ensuring strict adherence to data protection regulations.

Candidate Profile

We seek a high-caliber service professional residing within the Milton Keynes vicinity who possesses valid authorization to work in the UK.

Necessary Attributes

• Assured telephonic presence and a talent for superior client assistance.

• Proficiency in operating across diverse digital platforms and an aptitude for acquiring new software skills.

• Capacity to master fresh responsibilities and adjust to varying operational workflows.

• Strong concentration and ranking abilities, particularly during high-volume periods.

• Precise attention to specifics, with competent literacy and mathematical foundations.

• Mastery of the English language in both verbal and written formats.

• An optimistic, solution-oriented mindset for resolving issues dynamically.

• Enthusiasm for personal growth and the integration of novel techniques and strategies.

Preferred

• Strong spatial and geographical comprehension.

Our Commitment

• A nurturing workplace offering specialized system instruction and transparent pathways for professional and skill advancement.

• Purposeful employment assisting individuals during critical and high-stress moments.

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Job Data Table

Category	Details
Company Name	Vontier (Teletrac Navman)
Location	Knowlhill / Milton Keynes
Locality	Knowlhill
Country	United Kingdom
City	Milton Keynes
Region	South East England
Job Type	Full-time
Salaries	Competitive (Not specified in text)
Experience Level	Customer Service focused
Travel	None (Office-based)
Language	Fluent English
Benefits	Full training, career development, supportive culture

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Skills & Competency Table

Key Skill	Level
Crisis Communication	Expert
Software Adaptability	High
Triage/Prioritization	Advanced
Data Protection (GDPR)	Competent
Attention to Detail	High

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Salaries Pay Calculator Table

Annual Salary	Bonus	Total Compensation	Notes
Negotiable	Not Specified	Competitive	Based on 37.5 hours per week

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Job Summary

This critical role involves managing emergency alerts and customer distress calls regarding vehicle theft and breakdowns. Working early morning shifts (06:00-14:00) from Wednesday to Sunday, you will use advanced tracking software to coordinate recovery and support services while maintaining high levels of empathy and strict procedural compliance.

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FAQs

What is the specific shift pattern for this role?

The position operates Wednesday through Sunday from 06:00 to 14:00, including bank holidays.

Is previous experience in emergency dispatch required?

Not necessarily; the company provides full training on their systems for candidates with strong customer service backgrounds.

Does this role allow for remote work?

No, this is an office-based position located in the Knowlhill area of Milton Keynes.

What kind of incidents will I be handling?

You will manage vehicle theft reports, EV charging issues, and emergency breakdown calls.

Is visa sponsorship available?

No, applicants must already have the full right to live and work in the United Kingdom.

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Expert Analysis

This position is suited for individuals with high emotional intelligence and the ability to remain calm under pressure. The unconventional Wednesday-Sunday shift pattern offers a unique work-life balance while providing significant exposure to AI-driven logistics and security technology, making it a strong entry point into the connected mobility sector.

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Location & Logistics Guide

The office is situated in Knowlhill, a major employment area in Milton Keynes known for its tech-focused business parks. It is easily accessible via the V4 Watling Street and is close to Milton Keynes Central railway station.

https://en.wikipedia.org/wiki/Milton_Keynes

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Career Path

Successful operators can progress into Lead Dispatcher roles, Shift Supervision, or move into Technical Support and Data Analysis within Vontier’s global mobility platform. The skills gained in crisis management and system navigation are highly transferable to emergency services, logistics management, or high-level corporate security roles.