Customer Support Volunteer – Retail (Bradford Forster Square Superstore)

Job Description

Overview

Our retail shops are the face of our charity on the high-street and in local communities. As a Customer Support Volunteer you will provide a first class customer service experience, ensuring customers find everything they need during their visit. Our amazing team of vibrant & diverse volunteers helps us run our retail shops, raising money for vulnerable children, young people and families across the UK. It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.

Key Tasks

Our customer support volunteers provide a first class customer service experience, ensuring customers find everything they need during their visit.

• Working on the till

• Helping customers with enquiries

• Meeting and greeting customers

• Covering changing rooms

• Maintain a high level of customer service

• Work with other volunteers to have a good knowledge of areas of stock and support customers with general questions and queries

• Process sales on the till

• Supporting customers with donations and gift aid

• Support the implementation of seasonal campaigns and promotional activities in-line with the stores marketing activity plan

• Ensuring the store remains clean and tidy

• Ensure all health and safety policies and procedures are adhered to

• Ensure all security procedures are adhered to

Skills Required

• Friendly and helpful

• Happy to be part of an amazing team of staff and volunteers

• Enthusiastic about the work of Barnardo’s

• Excellent customer service skills

• Good verbal communication skills and able to engage positively with customers

• Willingness to learn basic IT skills, for tasks such as working on the till

• Problem-solving abilities to help resolve queries and issues

• Ability to work independently, as part of a team and use your initiative

Benefits

• Volunteer in a fast paced and diverse environment

• Have fun and meet new people

• Develop skills for your CV including confidence, teamwork and problem solving

• Make a difference to the lives of children, young people and their families

• Learning and development opportunities

• Full training and experience of working in retail as a volunteer

Job Data Table

Job Summary

This volunteer role supports Barnardo’s retail operations by delivering excellent customer service, assisting with sales, donations, and store presentation. Volunteers work as part of a friendly team, gain valuable retail experience, develop transferable skills, and help raise funds that support vulnerable children, young people, and families across the UK.

FAQs

Q1: Is this a paid role?
No, this is a voluntary position.

Q2: How many hours do I need to volunteer?
One shift per week is preferred, but flexibility is available.

Q3: Do I need previous retail experience?
No previous experience is required as full training is provided.