Website Hotel TV Company
Location: Birmingham, West Midlands (Office-Based with Customer Site Visits)
Are you a technically-minded and customer-focused individual looking for a varied role that offers hands-on work and the opportunity to engage directly with clients? We are a leading Hotel TV company based in Birmingham, dedicated to providing hotels with the latest and greatest in in-room technology and entertainment solutions. We’re seeking a versatile individual to join our operations team, supporting customer needs, project deployments, and warehouse management.
About Us:
Hotel TV Company is at the forefront of transforming hotel guest experiences through innovative in-room entertainment and technology. We pride ourselves on delivering exceptional service and cutting-edge solutions, ensuring hotels can offer their guests a truly memorable stay.
The Role:
As a Customer Support, Project Deployment & Warehouse Operative, you will play a pivotal role in ensuring smooth operations across various functions. This is an exciting opportunity to utilise your technical skills, customer service abilities, and organisational prowess. This role is primarily office-based in our Birmingham location, with occasional travel to customer sites as required.
Key Responsibilities:
• Customer Support:
◦ Provide technical support to hotel clients via phone and email.
◦ Troubleshoot technical issues related to hotel TV systems, including hardware, software, and connectivity.
◦ Log and track support requests, ensuring timely resolution and customer satisfaction.
◦ Escalate complex issues to senior technical staff as needed.
• Project Deployment:
◦ Assist in the installation and configuration of hotel TV systems at client locations.
◦ Ensure projects are completed on time and within budget, adhering to quality standards.
◦ Provide on-site training to hotel staff on the use of new TV systems.
◦ Collaborate with project managers to coordinate deployment schedules and logistics.
• Warehouse Operations:
◦ Manage inventory of hotel TV equipment and related accessories.
◦ Receive, inspect, and store incoming shipments.
◦ Prepare and pack equipment for project deployments and customer orders.
◦ Maintain a clean and organised warehouse environment.
◦ Conduct regular stock checks and report discrepancies.
What We’re Looking For:
• Technical aptitude with a basic understanding of TV systems, networking, and AV equipment.
• Excellent customer service and communication skills.
• Ability to troubleshoot technical issues effectively.
• Strong organisational and time-management skills.
• Ability to work independently and as part of a team.
• Physical ability to lift and move equipment within the warehouse and on-site.
• Valid UK driving license (essential).
• Previous experience in a similar role (customer support, field service, warehouse operations) is a plus.
What We Offer:
• A competitive salary and benefits package, including [mention specific benefits, e.g., private health insurance, pension scheme, generous holiday allowance].
• Primarily office-based role with opportunities for on-site customer interaction.
• Opportunities for training and professional development in the latest hotel TV technologies.
• A supportive and collaborative work environment.
• Company vehicle may be available for travel to client sites.
Ready to transform hotel entertainment?
If you’re a motivated individual with a passion for technology and customer service, we’d love to hear from you!
To apply for Company Website search.nexjob.com.