Customer Support Coordinator

Customer Support Coordinator

• Company website link – https://www.mindplus.lk

• Company name – MindPlus (Pvt) Ltd

• Location – Colombo

• Postal Code – 00500

• Region – Western Province

• Company Office local Address – 234 Galle Road, Colombo 3

• Contect info – +94 11 7xx xxxx

• email address – hr@mindplus.lk

• Country – Sri Lanka

• Job Average Salary rate – LKR 100,000 – LKR 150,000 per month (depending on experience)

• Currency – LKR

Job description

About the Client

Our client is Sri Lanka’s first-ever carbon-neutral logistics company. From 24-hour deliveries to sustainable, eco-friendly operations, they are redefining logistics by helping businesses grow while reducing their carbon footprint.

Qualifications & Requirements:
• 1–2 years of experience in customer support, coordination, or a similar role.
• Excellent communication and interpersonal skills, both verbal and written.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic CRM systems.
• Ability to work collaboratively with cross-functional teams.
• Positive attitude with a customer-first mindset.

Key Responsibilities:
• Serve as the first point of contact for customer inquiries via phone, email, or in person, including product and solution demonstrations.
• Call, follow up, and record leads from social media platforms.
• Coordinate with internal departments (Sales, Logistics, Technical, Finance) to fulfill customer requests and resolve issues efficiently.
• Prepare and maintain accurate records of customer interactions, transactions, comments, and complaints.
• Track order status and proactively update customers on any delays or changes.
• Assist in preparing quotations, invoices, and other customer-related documents by coordinating with Operations and Sales teams.

Excerpt from the official job listing

See full job description from the company website.

Job Summary

You serve as the liaison between customers and internal teams, addressing inquiries, tracking tickets, coordinating solutions, and ensuring timely follow-ups. You document processes, escalate issues, and maintain communication flow while contributing to customer satisfaction and support efficiency.

About Us

MindPlus (Pvt) Ltd provides technology solutions and digital services that empower businesses across Sri Lanka. We specialize in custom software, system integration, and IT support. We embrace reliability, client focus, and innovation while building long-term partnerships. We commit to delivering quality, accountability, and measurable outcomes in every engagement.

Culture and Work Environment

We cultivate collaboration, clarity, and mutual respect. Teams communicate openly, share feedback, and support one another. Workflows remain structured but adaptable. You interact across departments, solving real problems in a paced, professional setting. We uphold standards while valuing initiative and accountability.

Why Work With Us

You gain exposure to diverse clients and technical domains. We provide training, mentorship, and opportunities to grow in customer success and operations. Your role directly impacts company reputation and client trust. You refine your skills, take ownership, and thrive in a values-driven environment.

Key Responsibilities

• Respond promptly to customer queries via email, chat, or phone

• Log, assign, and track support tickets and escalate when needed

• Collaborate with technical, sales, and operations teams for resolution

• Document recurring issues and propose improvements

• Follow up with customers until closure and record outcomes

Key Qualifications

• Previous experience in customer support or coordination

• Strong written and verbal communication skills

• Ability to multitask, prioritize, and manage time under pressure

• Basic understanding of software or IT services

• Empathy, patience, and commitment to service

Benefits & Perks

• Competitive monthly salary

• Training in customer success and technical domains

• Health benefits or allowances

• Opportunity for career growth into leadership roles

• Supportive work culture and performance recognition

Location Insights

Colombo provides robust connectivity, infrastructure, and access to business districts. Offices lie near transit routes, making commutes feasible. You benefit from urban amenities, coworking options, and a vibrant professional community around technology and services.

Summary Table

Common 5 Interview Questions and Tips

1. How do you handle an irate customer who is unhappy? Show calm listening, empathy, and clear resolution steps.

2. Describe a time you prioritized multiple customer issues. Explain your method for triage and follow-up.

3. How would you collaborate with technical teams to solve a support ticket? Emphasize clarity, documentation, and follow-through.

4. What tools or software have you used for ticket management? Mention any CRM, helpdesk, or tracking systems.

5. How do you track and analyze recurring problems? Show your approach to pattern detection and continuous improvement.

Market-Based Salary Overview and Analysis

Customer support coordinator roles in Colombo generally pay between LKR 90,000 and LKR 160,000 per month depending on experience, technical domain, and company scale. International or tech-centred firms may offer higher rates and added benefits.

Disclaimer (h3 HEADING)

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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