Job Description

Customer Support Advisor – Spanish Speaking

Pay Rate: Hourly rate of £12.25.
Location: Hybrid model requiring 2 days in the Belfast office (49 E Bridge Street) and 3 days working from home.
Contract: Full-time permanent position; 40 hours per week.
Shift Pattern: Rotational shifts between 08:00 and 00:00 (Midnight), Monday through Sunday.

Role Summary

Join the Concentrix team and transform your career by supporting Primark, one of the most iconic retail brands. We are searching for motivated individuals with a flair for fashion and online shopping to serve as Customer Support Advisors. In this role, you will manage customer inquiries primarily through email and social media platforms. You will handle various issues ranging from payment concerns and missing orders to product availability and order modifications. The ideal candidate maintains an empathetic, patient, and professional demeanor while delivering a friendly and cheerful customer experience.

Primary Duties:

Responding to general customer inquiries via social media and email channels.
Resolving issues regarding missing shipments, payment discrepancies, and product stock levels.
Processing requests for order cancellations or modifications with high accuracy.
Upholding a professional yet empathetic tone to reflect the Primark brand voice.
Maintaining production standards within a 40-hour rotational weekly schedule.
Navigating multiple digital platforms to track orders and update customer information.

Candidate Requirements:

Language Skills: Exceptional verbal and written proficiency in both Spanish and English.
Experience: A minimum of 6 months in a customer service environment is mandatory.
Flexibility: Full availability to work rotational shifts between 8am and Midnight, Monday to Sunday.
Work from Home Setup: A private, distraction-free workspace with a minimum broadband speed of 10Mbps.
Background: A spotless record, entirely free from criminal, credit, or disciplinary issues.
Desired Skills: Previous experience in content moderation or social media support is a plus.

Employee Benefits:

28 days of paid annual leave.
Free healthcare coverage for you and dependents (after one year) including pension.
UNUM Dental cover and AXA insurance discounts for car and home.
Employee Stock Purchase Plan (ESPP) for CNXC stock.
Access to the Wrkit platform for lifestyle savings and free online courses.
PureGym discounts with no joining fee.
Employee Assistance Program for free mental health and wellbeing support.

Job Data Table

Category	Details
Company Name	Concentrix (Primark Account)
Location	Belfast, United Kingdom
Locality	Northern Ireland
Country	United Kingdom
City	Belfast
Region	Maysfield / East Bridge Street
Job Type	Full-time, Permanent
Salaries	£12.25 per hour
Experience Level	6 Months Customer Service (Mandatory)
Travel	Not Specified (Hybrid)
Language	English & Spanish (Bilingual)
Benefits	Healthcare, Dental, Stock Options, Gym/AXA Discounts

Skills & Competency Table

Key Skills	Level
Spanish (Written & Verbal)	Expert
English (Written & Verbal)	Expert
Social Media Support	Advanced
Conflict Resolution/Empathy	High
Digital Literacy/Email Management	Advanced
Time Management (Rotational Shifts)	High

Salaries Pay Calculator Table

Annual Salary	Bonus	Total Compensation	Notes
£25,480	Refer a Friend	£25,480+	Based on 40 hours per week
£2,123	N/A	Gross Monthly	Before tax and insurance

Job Summary

As a Spanish-speaking Customer Support Advisor for Concentrix, you will provide hybrid support for Primark’s retail customers. Handling social media and email inquiries, you will resolve order and payment issues while maintaining a 40-hour rotational schedule. The role requires bilingual fluency, 6 months of service experience, and a clean background record.

5 FAQs

Is this a fully remote position?

No, it is a hybrid role requiring 2 days in the Belfast office and 3 days working from home.

What are the shifts?

You must be fully flexible to work 40 hours on a rotational pattern between 8am and Midnight, Monday to Sunday.

Do I need an office at home?

You must have a private, distraction-free location and a broadband speed of at least 10Mbps.

What is the minimum experience required?

A minimum of 6 months of customer service experience is a mandatory requirement.

Are there background checks?

Yes, candidates must have a record free from any criminal, credit, or disciplinary issues.

Expert Analysis

This role is a strong opportunity for bilingual talent in Belfast. The £12.25/hour rate is competitive for the BPO (Business Process Outsourcing) sector, especially when combined with a hybrid model. The 8am-Midnight flexibility is the most challenging aspect, but the extensive benefit package, particularly the stock purchase plan and healthcare, offers high long-term value.

Location & Logistics Guide

The office is located at Maysfield (49 E Bridge Street), a short walk from Lanyon Place train station. This makes the 2-day office requirement easily manageable for those commuting from Greater Belfast or neighboring towns via the Translink rail network.

Wikipedia URL: https://en.wikipedia.org/wiki/Belfast

Career Path

Concentrix is a massive global employer. This role provides a gateway into Team Leadership, Quality Assurance, or Operations Management. Bilingual advisors often transition into high-tier specialized support roles, multilingual account management, or international corporate opportunities within Concentrix’s global network of 550,000+ employees.

To apply for this job please visit jobs.concentrix.com.