Customer Service – Senior Personal Banker

Website NatWest Group

Customer Service – Senior Personal Banker

  • Company website link: https://www.natwest.com
  • Company name: NatWest Group
  • Industry: Banking / Financial Services
  • Location: Luton, United Kingdom
  • City: Luton
  • Postal Code: Not provided
  • Region: Bedfordshire
  • Gender: Any / Equal Opportunity Employer
  • Company Office local Address: Luton, Bedfordshire, UK
  • Contact info: Not provided
  • Email address: Not provided
  • Country: United Kingdom
  • Job Type: Full-time, Permanent
  • Currency: GBP (£)
  • Job Average Salary rate: £26,775 per year
    Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by We are hired UK.

About NatWest Group

NatWest Group is a leading UK bank providing financial services, excellent customer support, and opportunities for career growth in banking.

Job Summary

The Customer Service – Senior Personal Banker delivers exceptional banking support, assists with complex financial needs, and promotes digital services to enhance customer experience.

Job Description

We are hiring an expert Customer Service – Senior Personal Banker to join our all-star team at NatWest Group in Luton, Bedfordshire.

Growing your career as a Full Time Customer Service – Senior Personal Banker is a fantastic opportunity to develop useful skills. If you are strong in teamwork, people management and have the right personality for the job, then apply for the position of Customer Service – Senior Personal Banker at NatWest Group today!

Join us as a Customer Service – Senior Personal Banker in Luton

  • You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection.
  • With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected.
  • We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme.

What you’ll do
As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You’ll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health Check you’ll make sure they’re fully informed when it comes to the products and services we offer.

Day to day, you’ll be:

  • Meeting and supporting customers via video banking from home or face to face in a branch.
  • Conducting Financial Health Checks and reviewing customer accounts.
  • Identifying products and services that are right for our customers, helping them to make the most of their money and savings.
  • Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection.
  • Completing outbound care calls to customers to grow and maintain the relationship.

The skills you’ll need

  • Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
  • Ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls.
  • Ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances.
  • Excellent communication and interpersonal skills with a genuine interest building relationships.
  • Excellent planning and organisational skills.

What else you need to know

  • Full time – 35hrs
  • Permanent contract
  • Flexibility to work hours between 08:00 – 20:00
  • Options to enable a suitable balance of working from home and in the branch. Working from home kit can be provided.
  • Typically, your working hours will align to our customer opening hours, with some Saturdays and evenings included.

You’ll enjoy a comprehensive structured training programme, ongoing coaching, and support to enhance your development and open up progression opportunities.

Salary: £26,775 per year (pro rata for hours worked)
You’ll join on a competitive salary and in addition receive a contribution to retirement savings. Choose from protection, healthcare, or lifestyle benefits through NatWest Group Benefits, including 36 days holiday (pro rata).

Benefits:

  • Company offers great benefits
  • Opportunities to grow
  • Attractive package
  • Remote Work opportunity

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Customer Service – Senior Personal Banker Luton only through the official careers website given apply link.
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Join NatWest Group in Luton as a Senior Personal Banker, providing expert banking support, financial advice, and customer-focused solutions.

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