Customer Service Representative – with Great Benefits

Job description

We are looking to hire an enthusiastic Customer Service Representative to join our all-star team at Canada Building Materials in Toronto, ON.
Growing your career as a Full Time Customer Service Representative is an incredible opportunity to develop excellent skills.
If you are strong in planning, people management and have the right initiative for the job, then apply for the position of Customer Service Representative at Canada Building Materials today!

Established principally in Southern Ontario, Canada, St. Marys CBM is the building materials division of St. Marys Cement. We have more than 450 Ready-Mix trucks operating out of 40 plants; located in areas from Hull, Quebec (serving the National Capital Region) in the east, and spread 700 kilometres to Windsor, Ontario in the west, with an emphasis on the most heavily populated areas of the province.

As a Ready Mix Customer Service Representative you will receive and document all incoming concrete orders from customers in the Toronto region in an efficient manner while maintaining high levels of customer satisfaction. This is a one-year contract position.

Essential Duties and Responsibilities:
• Exchanges and shares routine information with many internal and external contacts including Customers and Plant Personnel
• Receives and documents all incoming concrete orders from customers, enters order changes, as necessary
• Enters customer information and transfers concrete orders to Plant Personnel via computer and in hard copy form.
• Receives customer complaints
• Maintains customer satisfaction
• Provides on-going communication with Customers
• Complies with and implements the Quality System Procedures.
• Communicates with various departments on job status
• Provides information to customers regarding mix designs for a variety of applications, value added products and general inquiries.

Experience and Qualifications:

College/University education in Business or Technical Engineering; or one to two years related experience and/or training; or equivalent combination of education and experience. Proficient with computers, as well as excellent communications skills.

Canada Building Materials is an equal opportunity employer and encourages applications from all qualified persons. Accommodations throughout the hiring process are available by contacting human resources.
Job Posted by ApplicantPro

Benefits of working as a Customer Service Representative in Toronto, ON:

● Learning opportunities
● Company offers career progression opportunities
● Advantageous package

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