Job Description

Customer Service, Personal Banker (12-Month FTC)

Join NatWest Group in Dundee as a Personal Banker. In this 12-month fixed-term role, you will be the face of the bank, acting as the primary point of contact for our retail customers. You aren’t just processing transactions; you are a financial guide, helping people navigate their daily banking needs while supporting them in reaching their broader financial aspirations.

This role is ideal for individuals who are passionate about people and looking to launch a career in finance. You will receive comprehensive training and be supported to achieve a Foundation Certificate in Responsible Banking from the Chartered Banker Institute, a qualification that sets the standard for ethical and sustainable banking practices in the modern era.

Your Daily Impact

Customer Advocacy: Engage in proactive conversations to understand each customer’s unique situation, providing support for everything from daily transfers to helping them navigate life’s big financial moments.
Service Excellence: Handle general banking requests—including payments, balance enquiries, and account transfers—with high precision and a positive attitude.
Digital Support: Educate customers on the diverse ways they can bank with us, specifically highlighting our award-winning digital services to make their lives easier.
Collaborative Advice: Identify opportunities to help customers with simple financial products and collaborate with specialized teams (e.g., mortgages or protection) for more complex needs.

The Skills You Need

People First: A genuine passion for customer service and a drive to help others succeed.
Communication: Ability to explain banking products and procedures in plain, simple English.
Resilience: Determination to thrive under pressure in a busy branch environment while meeting both personal and branch performance goals.
Accuracy: Strong attention to detail to ensure all transactions and records are handled correctly.
Growth Mindset: A commitment to learning new skills and taking on the responsibility of a professional qualification.

Job Overview Data

Field	Details
Organization	NatWest Group (Dundee Branch)
Position Title	Customer Service, Personal Banker
Contract Duration	12-Month Fixed-Term Contract (FTC)
Salary	From £26,010 (Pro rata)
Location	Dundee, UK (High Street / Retail Branch)
Hours	35 Hours per week (9am – 5pm, Mon-Fri + Rotational Saturdays)
Sponsorship	Not available for Skilled Worker Visas
Ways of Working	Office First (Branch-based)

Your Professional Development

Foundation Certificate in Responsible Banking: We fund and support your study for this industry-recognized qualification, covering banking ethics, digital innovation, and the UN Principles for Responsible Banking.
Onboarding: You will undergo a robust training program designed to build your confidence and technical banking knowledge from day one.
Future Opportunities: While this is a 12-month contract, the skills and professional certification you earn often open doors to permanent roles or specialized paths in Private Banking, Business Banking, or Team Leadership.

Benefits & Rewards

Holiday: A generous entitlement of 33 days (including bank holidays).
Flexible Rewards: Access to “NatWest Group Benefits,” allowing you to tailor your healthcare, protection, and lifestyle perks.
Retirement: Monthly employer contributions to your pension fund.
Wellbeing: Comprehensive support for physical, emotional, and financial wellness.

To apply for this job please visit www.efinancialcareers.co.uk.