Job Description

Job Purpose:

Reporting directly to the Customer Operations Manager, the successful candidate will be responsible for the precise and prompt management of customer inquiries, the entry of sales orders, and the logistical coordination of shipments. You will utilize authorized freight providers to ensure that global delivery commitments are met in full compliance with current trade laws and international legislation.

Responsibilities:

Execute the entry of customer orders in strict alignment with established processing timeframes.
Respond professionally to customer inquiries and service requests.
Determine freight costs by utilizing complex carrier pricing matrices.
Provide internal guidance regarding delivery logistics, shipping expenditures, and related queries.
Facilitate the dispatch process and generate transport documentation via the ERP system and carrier-specific platforms.
Produce customized shipping records and essential customs declarations.
Collaborate with various internal units and clients during the booking phase to ensure seamless and timely transit.
Coordinate with vendors and clients to secure and archive accurate customs paperwork for every consignment.
Develop and sustain professional partnerships with haulage firms and freight carriers.
Audit carrier billing statements and report any financial inconsistencies.
Organize and digitize finalized production job sheets for record-keeping.
Manage the printing of internal forms and operating manuals for manufacturing and administrative use.
Deliver operational support and cover for other members of the Customer Operations unit when necessary.

Key Skill Requirements:

At least 2 years of professional background in a comparable position with a focus on compliance and legislation.
Superior verbal and written interpersonal skills.
High proficiency in both literacy and numeracy.
An unwavering commitment to meticulous detail and extreme accuracy.
A methodical and analytical mindset geared toward resolving complex problems.
Proven capability to perform under stress and manage fluctuating, rigorous deadlines.
A forward-thinking and sophisticated professional demeanor.
Ability to work autonomously and finalize assignments with minimal oversight.
Advanced proficiency in Microsoft Office applications, specifically Word, Excel, and Outlook.

Job Data Table

Category	Details
Company Name	Fraser Anti-Static Techniques
Location	Bampton, United Kingdom
Locality	Devon
Country	United Kingdom
City	Bampton
Region	South West England
Job Type	Full-time
Salaries	Not specified
Experience Level	Minimum 2 years in similar role
Travel	Not specified
Language	English
Benefits	Professional carrier relationship building, ERP training

Skills & Competency Table

Key Skill	Proficiency Level
Order Processing (ERP)	Expert
Customs & Trade Documentation	Advanced
Carrier Matrix Calculations	Advanced
Logistics Coordination	Advanced
MS Excel (Data Entry/Audit)	Proficient
Stakeholder Liaison	Advanced

Salaries Pay Calculator Table

Annual Salary	Bonus	Total Compensation	Notes
Competitive	TBC	Competitive	Salary typically reflects Devon regional rates for specialized logistics administration.

Job Summary

Support the global distribution of anti-static equipment by managing order entry and complex shipping logistics in Bampton. You will generate customs paperwork, audit carrier invoices, and calculate freight costs using ERP systems. This role requires two years of compliance experience and meticulous attention to detail to ensure accurate international trade.

FAQs

What is the minimum experience required?

Candidates must have at least 2 years of experience in a similar customer operations or logistics role.

Does this role involve international shipping?

Yes, a core responsibility is raising bespoke shipping documentation and customs paperwork in accordance with trade legislation.

What software will I use daily?

You will regularly use an ERP system, carrier-specific software, and Microsoft Office (Word, Excel, and Outlook).

Who does this position report to?

This role reports directly to the Customer Operations Manager.

Is there a focus on financial auditing?

Yes, you will be responsible for checking carrier invoices and reporting any discrepancies found in the billing.

Expert Analysis

This role is a critical link in the export supply chain for a specialized manufacturer. Beyond basic administration, the requirement for “bespoke shipping documentation” and “customs paperwork” suggests a need for a candidate who understands post-Brexit trade complexities. Precision in carrier matrix calculations is vital for protecting the company’s shipping margins.

Location & Logistics Guide

Bampton is a historic town in Devon, situated near the Somerset border. For a logistics professional, it provides a unique working environment within the South West, requiring coordination with hauliers servicing more rural industrial hubs while maintaining links to major UK ports and distribution networks.

Wikipedia URL: https://en.wikipedia.org/wiki/Bampton,_Devon

Career Path

A Customer Operations Administrator can naturally progress into a Customer Operations Manager or Export Coordinator role. With the specialized knowledge gained in customs compliance and ERP management, long-term opportunities include Supply Chain Analyst or Logistics Lead positions within high-tech manufacturing firms.

To apply for this job please visit uk.linkedin.com.