Customer Experience Associate – West End, Kingston (18.75 hours/weekly)

Customer Experience Associate – West End, Kingston (18.75 hours/weekly)

• Company website link – https://www.scotiabank.com

• Company name – Scotiabank

• Location – Kingston, Jamaica

• Postal Code – JMAPPNN

• Region – Jamaica

• Company Office local Address – West End Branch, Kingston, Jamaica

• Contact info – +1 876-XXX-XXXX

• email address – info@scotiabank.com

• Country – Jamaica

• Job Type – Part Time

• Job Average Salary rate – JMD 1,000 – 1,500 hourly

• Currency – Jamaican Dollar

Job description

Requisition ID: 224960
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the role

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by:
• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Is this role right for you? In this role you will:
• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you:
• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

Excerpt from the official job listing
See full job description from the company website.

Job Summary

Provide personalized banking support, assist clients with transactions, and deliver prompt solutions to meet financial needs. Build customer relationships while maintaining accuracy and ensuring compliance with banking policies and service standards.

About Us

Scotiabank is a leading financial services provider with a strong presence in the Caribbean and the Americas. We offer personal and commercial banking, wealth management, and financial advisory services. By focusing on innovation and customer satisfaction, we help individuals and businesses achieve their financial goals while supporting economic growth and community development.

Culture and Work Environment

We cultivate a workplace that values integrity, respect, and collaboration. Employees are encouraged to develop their skills through training and mentorship. Our inclusive culture fosters teamwork, open communication, and continuous learning, ensuring each team member can grow while delivering exceptional service.

Why Work With Us

We provide opportunities to build a rewarding banking career while making a positive impact on customers and communities. Our team-oriented environment supports professional growth, offers competitive benefits, and values the contributions of every employee.

Key Responsibilities

• Assist customers with day-to-day banking transactions

• Provide accurate financial advice and support

• Promote banking products and services to meet client needs

• Ensure compliance with security and operational standards

• Maintain strong client relationships through excellent service

Key Qualifications

• Strong customer service and communication skills

• Previous experience in banking or financial services preferred

• Ability to work effectively in a fast-paced environment

• Knowledge of banking procedures and regulations

• High school diploma or equivalent required

Benefits & Perks

• Competitive hourly pay with performance incentives

• Employee training and career development opportunities

• Health and wellness support

• Inclusive and collaborative work culture

• Opportunities for advancement within the organization

Location Insights

Kingston is Jamaica’s financial hub and cultural center, offering vibrant city life and career opportunities. Working in West End provides access to key commercial areas and a dynamic banking environment.

Common 5 Interview Questions and Tips

1. How have you handled a challenging customer interaction? – Share a specific example and resolution.

2. What steps do you take to ensure accuracy in financial transactions? – Emphasize attention to detail.

3. How do you promote banking products to customers? – Describe your approach to building trust.

4. Tell us about a time you worked effectively in a team environment. – Highlight collaboration skills.

5. How do you stay updated with banking policies and procedures? – Show commitment to continuous learning.

Tip: Provide real examples and demonstrate your ability to balance customer service with compliance.

Market-Based Salary Overview and Analysis

Customer experience associates in Jamaica typically earn between JMD 900 and 1,600 per hour. Compensation varies with experience, branch location, and performance, with major banks offering competitive pay and opportunities for career advancement.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.
More Related Jobs Check Here

Hiring customer experience associates in Kingston: explore part-time banking roles with professional development, competitive hourly rates, and opportunities for career advancement in Jamaica’s growing financial services sector.