Customer Experience Assistant (Part-Time, Reduced Year) – Leeds

Job Description

Customer Experience Assistant (Part-Time, Reduced Year) – Leeds

This post is for 25 hours per week, worked over 38 weeks of the year. You will join the Customer Experience team at the new Pudsey Sixth Form Campus, part of Luminate Education Group. The team is warm, enthusiastic and dedicated to providing an outstanding experience for students, visitors and stakeholders.

You’ll be based on a busy reception front‑of‑house, where every day is different. You will handle a wide variety of enquiries, giving information and guidance to prospective and current students to help them choose the right course and plan their future pathways. Your work will directly support students to start each day with confidence and a smile.

As part of a 50+ strong Customer Experience and Student Recruitment department across multiple campuses, you will work closely with colleagues in central Leeds and at other sites. The group has excellent transport links, being close to major bus and rail routes.

What You Will Do

• Greet all students, visitors and stakeholders warmly and professionally
• Deliver high‑quality customer service, information and guidance across face‑to‑face, phone, email and web chat channels, representing the Luminate brand
• Advise current and potential students from application through enrolment, helping them navigate their journey into college
• Identify customer needs, clarify information, research issues and provide appropriate solutions or alternatives
• Play an active role in student recruitment events such as open days, taster sessions and curriculum‑specific activities
• Promote course offerings, curriculum activities and college events
• Work flexibly across different workflows and shift patterns, including the occasional Saturday in line with business needs

About You

• Relevant customer service training, qualification or experience
• Experience working in a customer‑focused role or environment
• Good IT skills, including Microsoft Office and/or Google applications
• Awareness of data protection and confidentiality requirements
• Strong written and verbal communication skills
• Good attention to detail and accuracy when handling information
• Effective problem‑solving skills and a positive, solution‑focused attitude
• Literacy and numeracy at Level 2 or above
• Willingness to work across campuses in Leeds city centre and Pudsey

Benefits

You’ll have access to a generous range of benefits as part of Luminate Education Group, including:

• Competitive annual leave (pro‑rated for reduced‑year roles):
  • Curriculum and Management: 44 days plus bank holidays
  • Curriculum and Business Support: 39 days plus bank holidays
• Pension schemes with strong employer contributions (Teachers’, Local Government or People’s Pension)
• CPD and development opportunities including PGCE, apprenticeships and leadership courses, plus an annual staff conference and additional development days
• Employee wellbeing initiatives, family-friendly policies, discounted on‑site spa and gym facilities
• Travel schemes: discounted public transport via Metro, Northern Rail, First Bus, Arriva and cycle‑to‑work schemes
• Flexible and hybrid working opportunities, subject to role and discussion with managers

About Pudsey Sixth Form College & Luminate

Pudsey Sixth Form College is a new campus within Luminate Education Group, focused on raising aspirations and broadening horizons for young people. Staff share a passion for teaching, learning and student support, helping learners excel academically and personally. Joining now means contributing to a growing community, shaping an innovative environment and leaving your own mark.

Safeguarding

Luminate Education Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are expected to share this commitment. Recruitment follows Safer Recruitment and “Keeping Children Safe in Education” guidance. Pre‑employment checks include an enhanced DBS, online checks and two satisfactory references. It is a criminal offence to apply for this role if barred from working with children.

Equality, Diversity & Inclusion

The Group is firmly committed to Equality, Diversity and Inclusion (EDI), aiming to reflect the diversity of the communities it serves. Recruitment processes are designed to ensure fairness, remove bias and support a diverse talent pool. Applications are welcomed from candidates of all backgrounds, including those with lived experience, disabilities, and from racialised and LGBTQ+ communities.

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Job Data

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Skills & Competency Table

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Salaries Pay Calculator (Illustrative Only)

Actual salary is not stated. The example below assumes a notional full‑time FTE of £24,000 for illustration. Real figures will depend on the college’s pay scale.

Step 1 – Reduced year (38 weeks of 52)
FTE annual: £24,000 × (38 ÷ 52) ≈ £17,538

Step 2 – Part‑time hours (25h of 37h full‑time example)
£17,538 × (25 ÷ 37) ≈ £11,844 per year

Approximate breakdown:

*For illustration only; confirm actual salary with the employer.

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Job Summary

This part-time, reduced‑year Customer Experience Assistant role at Pudsey Sixth Form College involves greeting students and visitors, handling multichannel enquiries, supporting applications and enrolment, and contributing to recruitment events. Working 25 hours per week for 38 weeks, you’ll help shape an excellent student experience within a supportive, values‑driven college group.

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FAQs

Q1. What does “reduced year” mean?
You work 25 hours a week for 38 weeks of the year (typically term‑time), with pay and leave pro‑rated accordingly.

Q2. Where will I be based?
Primarily at the new Pudsey Sixth Form Campus, with some work across other Leeds city centre and Pudsey sites within Luminate Education Group.

Q3. Do I need previous education sector experience?
Not necessarily. Strong customer service skills, a friendly manner and Level 2 literacy and numeracy are key; education experience is an advantage but not essential.

Q4. Will I need to work evenings or weekends?
You may occasionally be asked to support recruitment events such as open days, which can include some evening or Saturday work.

Q5. What checks are required?
You will need to complete an enhanced DBS check, online checks and provide two satisfactory references as part of Safer Recruitment requirements.

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Expert Analysis

This is a strong entry or progression role in FE/HE student services for candidates who enjoy frontline customer work. The reduced‑year structure suits those seeking term‑time patterns. Exposure to recruitment events, multi‑channel enquiries and safeguarding makes it a solid foundation for broader roles in student support or education administration.

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Location & Logistics Guide

Pudsey Sixth Form College and other Luminate sites are well‑connected, with central Leeds campuses near major bus routes and Leeds Station, and Pudsey accessible by local buses and New Pudsey rail station. Plan for cross‑campus travel during your working week. Campus overview:
https://www.google.com/maps/place/Pudsey+Sixth+Form+College

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Career Path

From Customer Experience Assistant, you can progress to Senior Assistant, Team Leader or roles in student recruitment, admissions, student services or marketing within Luminate. Experience with safeguarding, data handling and events can also support movement into wider education administration, outreach, or learner support positions across the college group.