Job description

Join Evlo, an established market leader in consumer finance with over 15 years of award-winning history. As the five-time winner of MoneyFacts’ “Best Non-Mainstream Lender,” we pride ourselves on a 4.7-star TrustPilot rating and a culture that puts both customers and employees at the heart of everything we do. We are looking for a Customer Account Manager who is ready for a fresh start in a role that offers true ownership of the lending process. Whether you have deep financial services experience or are looking to transition your elite people skills into a new challenge, Evlo provides the training, support, and “empowering” environment you need to succeed.

The Role

As a Customer Account Manager, you will be responsible for the end-to-end lifecycle of our consumer loans. This is a highly interactive role that combines financial assessment with relationship management.

Consultation: Speak with customers inquiring at your local branch to establish their specific financial requirements.
Assessment: Conduct thorough affordability checks and process loan agreements with an excellent eye for detail.
Relationship Management: Act as a dedicated point of contact, supporting customers through the full lifecycle of their loan.
Service Excellence: Deliver positive outcomes by building rapport face-to-face and over the phone, ensuring every customer feels supported.

Skills & Qualifications

Customer Centricity: A genuine passion for delivering excellent customer service.
Communication: Confidence in building rapport both in person and via telephone.
Target-Driven: A positive attitude toward working with performance objectives.
Team Player: The ability to collaborate effectively within a branch environment.
Detail Oriented: Precision in processing financial documentation and affordability data.

Salary & Rewards

We offer a competitive salary of up to £30,000 (depending on experience), supplemented by a performance-based bonus scheme. At Evlo, we believe in holistic employee satisfaction, which is why our benefits package is among the best in the industry:

Financial Security: 8% employer pension contribution (against a 3% employee contribution), life assurance, and retail discounts.
Health & Wellbeing: Private healthcare, dedicated Mental Health First Aiders, and a “Tech scheme” for personal gadgets.
Work-Life Balance: 25 days holiday plus Bank Holidays (with options to buy/sell days) and a “Cycle to Work” scheme.
Community Impact: 3 paid charity volunteering days per year through our partner, OnHand.
Growth: Comprehensive induction training and ongoing development supported by our senior management team.

To apply for this job please visit uk.linkedin.com.