Job Description

Cruise Welcome Ambassadors

Location: Belfast Cruise Welcome Hub and Visit Belfast Welcome Centre
Position Type: Seasonal, on-call Zero Hours Contract
Duration: August and September 2025 (Full availability required)
Remuneration: £12.21 per hour

Role Overview

Visit Belfast is seeking enthusiastic individuals to serve as the initial point of contact for international guests arriving in our award-winning port. Recognized as the Best UK Port of Call, Belfast anticipates a bustling season, and our Ambassadors are essential in providing the famous Northern Ireland welcome. This outdoor, seasonal role is perfect for those who are passionate about sharing the stories, sights, and culture of Belfast and Northern Ireland with cruise passengers and crew.

As a representative of the city’s official tourism agency, you will operate between the Cruise Welcome Hub at Belfast Harbour and the Welcome Centre at Donegall Square North. You will manage guest flow, provide vital transport information, and ensure a seamless transition from ship to city.

Primary Responsibilities:

Meeting and greeting passengers and crew as they disembark in all weather conditions.
Coordinating shuttle bus services by collecting tickets or recording passenger details.
Directing visitors to transport links at Airport Road West, Stormont Berth, or City Hall.
Delivering high-quality tourist information regarding attractions and local travel.
Assisting with retail operations and ticket sales within the terminal gift shop.
Conducting visitor satisfaction surveys using mobile tablet technology.
Maintaining orderly queues and prioritizing passenger boarding over crew.
Liaising with Cruise Coordinators and Ground Handlers to report operational feedback.

Candidate Requirements:

Education: Minimum of 5 GCSEs (Grade C or above) including English and Maths.
Experience: At least one year of administrative, clerical, or customer service experience.
Knowledge: A strong understanding of Belfast and Northern Ireland as a tourist destination.
Communication: Exceptional spoken and written English with proven interpersonal skills.
Flexibility: Full availability for August and September 2025, including weekends and holidays.
Logistics: Ability to travel to the Cruise Terminal for early morning or late evening shifts.
Attributes: A smart appearance, sales ability, and the energy to work independently or as a team.

Perks and Benefits:

Hourly rate of £12.21, with Bank Holidays paid at double time.
Enrollment in the NILGOSC pension scheme with a 20.5% employer contribution.
Pro-rata annual leave (25 days) with quarterly holiday accrual payments.
Branded uniform provided (polo shirt and rainproof jacket).
Free on-site parking at the Cruise Terminal and use of shuttle buses on operational days.
Access to HMRC-approved salary sacrifice schemes for tax savings on goods and services.

Job Data Table

Category	Details
Company Name	Visit Belfast
Location	Belfast, United Kingdom
Locality	Northern Ireland
Country	United Kingdom
City	Belfast
Region	Belfast Harbour / City Centre
Job Type	Seasonal (August – September 2025)
Salaries	£12.21 per hour
Experience Level	1 Year Customer Service
Travel	Travel between Harbour and City Centre
Language	English
Benefits	20.5% Pension Contribution, Double Time on Bank Holidays

Skills & Competency Table

Key Skills	Level
Customer Care & Hospitality	Expert
Local Tourism Knowledge	Advanced
Ticket Handling & Administration	High
Verbal Communication	Expert
Retail & Sales	Proficient
Conflict Resolution (Queue Management)	High

Salaries Pay Calculator Table

Annual Salary	Bonus	Total Compensation	Notes
£12.21 per hour	Double Time (Holidays)	Variable	Zero-hours contract based on arrivals
£427.35 (Est.)	N/A	Weekly Gross	Based on a typical 35-hour week

Job Summary

As a Cruise Welcome Ambassador, you represent Belfast to international visitors. Based at the Harbour and City Hall, you will greet disembarking passengers, manage shuttle bus ticketing, and provide local travel advice. This seasonal, on-call role requires excellent communication, local knowledge, and full availability during August and September.

5 FAQs

Is this a permanent position?

No, it is a seasonal, on-call zero-hours contract specifically for August and September 2025.

Where is the primary workplace?

You will be based at the Cruise Welcome Hub on Airport Road West and outside the Visit Belfast Welcome Centre.

Do I need a car?

While not essential, it is desirable as you must be able to reach the Harbour for early or late shifts.

What is the pay for Bank Holidays?

Work performed on Bank Holidays is paid at double the standard hourly rate.

What are the shift patterns?

Shifts vary but typically include 8–9 hour days, morning shifts starting at 8am, or late shifts finishing at 8pm.

Expert Analysis

This role is the front line of Belfast’s record-breaking cruise industry. Success in this position requires high resilience for outdoor work and exceptional “soft skills” to manage large crowds from various cultures. In 2026, as port calls continue to rise, this seasonal experience remains a top credential for hospitality careers.

Location & Logistics Guide

The role spans the Belfast Harbour (D1 Terminal) and Donegall Square North. The Harbour site is an industrial zone requiring independent transport for early starts, while the City Centre site is a major transport hub near all Metro and Glider routes.

Wikipedia URL: https://en.wikipedia.org/wiki/Belfast

Career Path

Seasonal Ambassadors often progress to year-round Visitor Information Advisor roles or specialized Tourism Marketing positions. The experience is highly valued by local tour operators, the Northern Ireland Port Authority, and major hospitality groups, providing a clear path into the wider destination management and travel trade sectors.

To apply for this job please visit talents.studysmarter.co.uk.