Job Summary: CRM Assistant (Temporary)

Fashion Personnel is looking for a proactive and detail-oriented CRM Assistant to join a well-established, multi-brand high-street retailer in London. This is a temporary contract with an immediate start, designed for someone who understands how to nurture customer relationships through targeted digital and physical communications. Working for a globally recognized brand, you will play a key role in executing the brand’s direct-to-consumer strategy across multiple channels.

Requirements and Skills

Experience: Prior experience in a CRM or digital marketing role is essential.
Availability: Must be able to start immediately (ASAP).
Communication: Strong written and verbal communication skills to ensure campaign messaging is on-brand and effective.
Technical Familiarity: Comfort using CRM software or Email Service Providers (ESPs) to deploy campaigns.
Analytical Thinking: The ability to look at customer data and identify new ways to increase engagement and retention.

Role Overview

As a CRM Assistant, you are responsible for the execution and “go-live” of the retailer’s communication strategy. You won’t just be sending emails; you will be coordinating multi-channel campaigns—including Email, SMS, and Direct Mail—to ensure the right message reaches the right customer at the right time. You will support the wider marketing team in identifying “gaps” in customer engagement and helping to brainstorm creative ways to keep the brand top-of-mind for their global audience.

Key Responsibilities

Campaign Execution: Help build and deploy daily/weekly communication campaigns across Email, SMS, and Direct Mail.
Customer Engagement: Identify opportunities to enhance the customer journey and improve open/click-through rates.
Database Support: Assist in segmenting customer lists to ensure highly targeted and relevant communication.
Performance Monitoring: Support the team in tracking the success of campaigns and gathering data for future improvements.
Cross-functional Collaboration: Work with the creative and marketing teams to ensure all assets are ready for deployment according to the retail calendar.

Salary and Temporary Benefits

Pay: Competitive hourly/daily rate, paid on a weekly basis.
Holiday: Accrued paid holiday.
Pension: Opportunity to join a pension scheme.
Contract Type: Temporary (Immediate start).
Exposure: Gain experience at a major global retailer, adding a prestigious name to your fashion marketing portfolio.

Application Tip: The “Immediate Start” Focus

Peer Note: In the fashion world, “Immediate Start” usually means they have a campaign backlog or are entering a busy period. In your application, emphasize your technical proficiency with specific tools (like Salesforce Marketing Cloud, Ometria, or Klaviyo) and your ability to hit the ground running without extensive training.

To apply for Company Website uk.fashionjobs.com.