Collections Specialist

Collections Specialist

• Company website link – https://home.kpmg/jm/en/home.html

• Company name – KPMG in Jamaica

• Location – Kingston, Jamaica

• Postal Code – JMAPPNN

• Region – Jamaica

• Company Office local Address – 6 Duke Street, Kingston, Jamaica

• Contact info – +1 876-922-6640

• email address – info@kpmg.com.jm

• Country – Jamaica

• Job Type – Full Time

• Job Average Salary rate – JMD 1,400,000 – 2,000,000 yearly

• Currency – Jamaican Dollar

Job description

Overview:

Join KPMG Jamaica’s Jamaica Extended Support Services (JESS) in Kingston, providing back-office support to KPMG United States.

Job Summary:

As a Collections Specialist, you will perform outreach to customers with unpaid invoices, document interactions, resolve disputes, and provide feedback to management. Your role is crucial in ensuring timely payment collection and maintaining professionalism in the collections process.

Responsibilities:
• Perform outreach to customers via phone, email, and letters.
• Document interactions and update account information accurately.
• Adhere to company policies and collection procedures.
• Resolve disputes and escalate complex issues.
• Provide feedback to management on common issues.
• Prioritize and follow up on accounts for timely resolution.

Education/Experience:
• Bachelor’s degree in Business Administration, Accounting, or related field.
• Minimum 3 years’ experience in accounting, accounts receivables, and/or collections.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Competencies:
• Strong communication and customer service skills.
• Ability to handle rejections professionally.
• Strong negotiation and problem-solving skills.
• Ability to build productive relationships with stakeholders.
• Solid organizational and time management skills.

Special Conditions:
• Fast-paced team environment.
• Primarily paperless work environment.
• May require extended hours or work on public holidays.

Excerpt from the official job listing
See full job description from the company website.

Job Summary

Manage client accounts to ensure timely collections, reconcile outstanding balances, and maintain accurate financial records. Communicate with clients professionally and collaborate with internal teams to resolve discrepancies while supporting the firm’s financial operations.

About Us

KPMG in Jamaica delivers audit, tax, and advisory services to local and international clients. We combine deep industry knowledge with technical expertise to help businesses navigate challenges and seize opportunities. Our team focuses on delivering high-quality solutions that support sustainable growth and strengthen the confidence of clients and stakeholders across multiple sectors.

Culture and Work Environment

We maintain a professional environment that encourages learning and innovation. Our team values integrity, collaboration, and respect. Employees receive continuous training, mentorship, and opportunities to broaden their expertise while contributing to high-impact projects that serve a diverse client base.

Why Work With Us

We offer a career path that supports professional development and exposure to varied industries. Our culture values accountability and teamwork, providing opportunities to enhance skills while working with experienced professionals committed to excellence and client success.

Key Responsibilities

• Monitor and manage outstanding client accounts

• Communicate with clients to secure timely payments

• Reconcile accounts and resolve billing discrepancies

• Prepare and maintain detailed collection reports

• Collaborate with internal teams to improve collection processes

Key Qualifications

• Strong communication and negotiation skills

• Experience in collections or accounts receivable

• Proficiency in accounting software and MS Office

• Ability to analyze financial data accurately

• Bachelor’s degree in Accounting, Finance, or related field preferred

Benefits & Perks

• Competitive salary and performance incentives

• Health insurance and wellness programs

• Professional development and training opportunities

• Collaborative and inclusive work environment

• Opportunities for career advancement within KPMG’s global network

Location Insights

Kingston serves as Jamaica’s commercial and financial center, offering career opportunities in a dynamic business environment. The city provides access to key industries and a vibrant cultural setting.

Common 5 Interview Questions and Tips

1. Describe a time you successfully resolved a complex collections issue. – Highlight your strategy and results.

2. How do you handle difficult client conversations about overdue payments? – Show negotiation and empathy skills.

3. What accounting software are you proficient in? – List relevant tools and experience.

4. How do you prioritize multiple accounts with outstanding balances? – Explain your organizational approach.

5. Describe your experience reconciling accounts and preparing reports. – Provide specific examples and outcomes.

Tip: Provide measurable results and emphasize strong communication and problem-solving abilities.

Market-Based Salary Overview and Analysis

Collections specialists in Jamaica typically earn between JMD 1.2M and 2.2M annually. Compensation depends on experience, industry, and performance metrics, with large firms like KPMG offering competitive packages and growth opportunities.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.
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