Collections Agent PART TIME

Job Description

Collections Agent (Part Time)

Location: Manchester – City Tower
Salary: £26,000 – £30,000 (pro rata)
Bonus: Discretionary Company Bonus Scheme
Start Date: 16 March 2026

Working Hours
• Monday – Friday: 3/4pm – 7pm
• Saturday: 9am – 1pm
• Minimum availability of 3 shifts per week required

Our Perks

• 25 days annual leave (increasing to 28 days after 3 years’ service) plus bank holidays
• Private medical cover through Vitality, including reward schemes for you and your family
• Health cash plan via Simply Health for employees and children, covering dental, optical and more
• Pension scheme with a 5% employer contribution
• Complimentary breakfast, drinks and fruit available in the office
• Employee discount platform offering savings at major retailers
• One paid volunteering day per year to support community initiatives
• Mental health support including 6 free counselling sessions through the Employee Assistance Programme
• Enhanced company sick pay
• Enhanced family leave for both primary and secondary caregivers

Oodle – Who We Are

Our purpose is to support customers through clear, simple lending solutions and compassionate service, from initial application through to final repayment and beyond. While we provide car finance, our focus is on supporting people through life’s changes and challenges.

Since 2016, we have helped tens of thousands of customers achieve their car ownership goals. As an employer, we value personal growth and inclusivity, creating a workplace where everyone can develop, feel supported, and progress. Our Talent Development team actively supports learning and career development across the business.

The Role

As a Collections Agent within Oodle Car Finance, you will join the Payment Support Team, dedicated to delivering a positive customer experience. You will assist customers with outstanding payments, helping them explore suitable solutions and manage missed payments with empathy and professionalism.

This role requires excellent communication skills and the ability to build trust-based relationships to achieve fair and supportive outcomes for customers.

If you are motivated, customer-focused, and committed to delivering high-quality service, this role offers the chance to join a supportive and forward-thinking organisation.

What You’ll Be Doing

• Managing inbound and outbound calls from customers facing financial difficulties
• Holding constructive conversations to agree on appropriate repayment solutions
• Setting up payment arrangements and collaborating with specialist teams when needed
• Demonstrating empathy when supporting customers in vulnerable situations
• Accurately logging conversations and actions within internal systems
• Reviewing existing processes to identify opportunities for automation or improvement
• Highlighting potential risks or concerns to your line manager

This Role Is Ideal If You Have

• Strong verbal and written communication and listening skills
• A solid understanding of how to support customers effectively
• A genuine interest in helping customers improve their financial wellbeing
• The ability to organise, prioritise, and manage workloads in line with KPIs

You will be joining a friendly, hands-on team that values teamwork and commitment, all working together to strengthen Oodle’s position in the used-car finance industry.

Hiring Process

• Initial screening call (15 minutes)
• Capability and values-based interview (45 minutes)

Our Values

Our values guide our decisions and shape our culture. They define how we work and what we stand for:
• Embrace being human – empathy and diversity make us stronger
• Strive for awesome – continuous improvement every day
• Everyone’s a builder – success comes from teamwork
• Bravely honest – openness with ourselves and others
• Think customer – customers are central to everything we do

Oodle is committed to diversity, equity, and inclusion. Our DEI networks, led by our people, actively contribute to creating an inclusive culture where everyone can thrive.

Applications are encouraged online. Alternative application methods and reasonable adjustments are available upon request. Personal data is handled in line with our Privacy Policy.

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Job Summary

This part-time Collections Agent role supports customers with outstanding car finance payments. Based in Manchester, the position focuses on empathetic communication, payment solutions, and customer wellbeing while working within a supportive team environment at Oodle Finance Services Ltd.

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FAQs

Is this role fully part-time?
Yes, this is a part-time position with a minimum of three shifts per week.

Are weekend hours required?
Yes, Saturday mornings are part of the working schedule.

Is prior collections experience required?
Specific experience is not stated, but strong communication and customer support skills are essential.

Is there a bonus included?
Yes, the role includes a discretionary company bonus scheme.

Where is the role based?
The position is based at City Tower in Manchester.

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Expert Analysis

This role suits individuals with strong interpersonal skills who enjoy customer-facing work in financial services. The focus on empathy, structured support, and flexible part-time hours makes it particularly attractive for candidates seeking balanced work with development opportunities.

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Location & Logistics Guide

City Tower is located in central Manchester, offering excellent public transport links and nearby amenities. The office environment provides on-site refreshments and a collaborative setting suitable for part-time evening work.
Google Maps URL: https://www.google.com/maps/search/City+Tower+Manchester

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Career Path

Starting as a Collections Agent can lead to progression within customer support, payment solutions, or specialist financial services teams. Oodle’s commitment to learning and development supports long-term career growth within the organisation.