Claims Customer Care Expert

Home Claims Customer Care Expert – Glasgow

A leading UK insurance provider is looking for a compassionate and driven Home Claims Customer Care Expert to join their Glasgow-based team. In this role, you are more than just a claims handler; you are a lifeline for homeowners during stressful situations. If you are an excellent communicator who enjoys problem-solving and wants to build a career with a company that truly invests in its people, this is the perfect opportunity.

About the Role

As a Home Claims Expert, you will be the primary point of contact for customers who have experienced a loss or damage to their home. Working in a fast-paced but supportive environment, you will manage inbound calls, assess the validity of claims, and guide customers through the next steps of their recovery. This is a hybrid role (37.5 hours per week) that balances the collaboration of our Glasgow office with the flexibility of working from home. You will be empowered to make decisions that put the customer first, ensuring a seamless journey from the initial notification of loss to final resolution.

Key Responsibilities

• Customer Support: Handling inbound calls with empathy, providing clear advice and reassurance to customers in need.

• Claims Management: Managing a portfolio of home insurance claims, ensuring they are processed accurately and within agreed timelines.

• Assessment: Interpreting policy wording to determine coverage and explaining complex insurance terms in simple, accessible language.

• Problem Solving: Liaising with loss adjusters and contractors to coordinate repairs and replacements.

• Record Keeping: Maintaining precise digital logs of all customer interactions and claim developments.

Requirements and Skills

• Communication: Exceptional verbal and written skills, with the ability to build rapport quickly over the phone.

• Customer Focus: A genuine passion for delivering high-quality service and “going the extra mile” for clients.

• Detail Oriented: High level of accuracy when handling policy data and claim documentation.

• Tech Savvy: Ability to navigate multiple software systems simultaneously while maintaining a conversation.

• Resilience: A calm and professional approach when dealing with customers who may be distressed.

Why Join Us?

We believe in rewarding our experts for their dedication with a market-leading benefits package:

• Salary: Starting from £24,570 per annum.

• Future Security: An industry-leading 9% employer pension contribution.

• Work-Life Balance: Generous holiday allowance and a flexible hybrid working model.

• Perks: Significant discounts on home, motor, and travel insurance products.

• Growth: Clear pathways for professional development and support for industry-recognized qualifications (such as CII).

• Culture: Join a diverse, inclusive team that celebrates individual success and collective achievements.