Change and Improvement Analyst – Fixed Term

We are seeking a detail-oriented Change and Improvement Analyst to join our Resident Experience Team as part of an exciting transformation programme that puts our residents at the heart of everything we do. The ideal candidate will analyse service operations data, suggest improvements and help users adopt new systems, ensuring smooth processes during transitions. This role is crucial in enhancing the efficiency and effectiveness of our customer support delivery, who support our residents with varied and often complex needs, enabling the team and manager to work seamlessly.

Working within Barnet’s Resident Experience and Digital services you will have the opportunity to make a significant impact on our customer support operations and be part of a collaborative and supportive work environment.

Please click here to download the Job description for this role.
Responsibilities
• Analyse service operations data to identify improvements.
• Recommend and help implement process improvements and support users during system transitions.
• Support customer contact operations to improve efficiency and effectiveness.
• Collaborate within the Resident Experience and Digital services to deliver improvements.
About You / Qualifications
• Experience of working in a data analysis, service operations, or process improvement role.
• Knowledge of business systems and processes to drive efficiencies.
• Understand the importance of performance management and use of utilisation tools/methods.
• Good understanding and knowledge of digital technologies and customer relationship tools (forms, CRM).
• Ability to communicate with people in a friendly and courteous manner, establishing and maintaining effective working relationships with colleagues at all levels.
What We Offer
• 31 days annual leave, plus public and bank holidays
• Access to the Local Government Pension Scheme, which provides a guaranteed income in retirement and security for dependents
• Work-life balance options may include hybrid working, flexitime, job share, home working, part-time
• A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
• Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
• Excellent training and development opportunities
• Employee wellbeing training programs including confidential employee assistance
How To Apply

Read the job description and person specification before applying to commence the online application form. If you would like any further information about the role before applying, please contact Fatima Khuzem on

Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures.

To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. Barnet Council embraces flexible working and is committed to offering employees a healthy work-life balance. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking. We welcome applications from all abilities and values diversity.

All posts with the council are subject to a probationary period of six months. We may close vacancies early if a sufficient number of applications are received. Please regularly check the email account used to submit your application for updates; if you are not shortlisted within four working weeks of the closing date, you have not been shortlisted.