Administrative Support – Probation Service (Sheffield & Wakefield)

The Probation Service is looking for organized and resilient individuals to provide vital administrative support at our hubs in Sheffield and Wakefield. As the backbone of the local team, you will ensure that staff and people on probation are supported through efficient processes that manage risk and promote positive outcomes. This is a role where your administrative precision directly supports public safety and the rehabilitation of individuals within your community. Whether you are looking for full-time work or a part-time balance, this position offers a stable career path within the Civil Service.

About the Role

In this position, you will manage the essential “paperwork” of justice. You will be responsible for keeping databases accurate, handling sensitive case files, and ensuring that referrals between offender management and external agencies run smoothly. Beyond data entry, you will be a key point of contact at reception, dealing with a diverse range of people—some of whom may be in distress or displaying challenging behaviour. Your ability to remain calm, firm, and fair is essential. This role offers flexible working hours, including a part-time option of 18.5 hours (2.5 days) per week.

Key Responsibilities

Data Management: Set up and maintain accurate records for people on probation and victims on approved databases (including specialized Visor tasks).
Operational Support: Prepare and collate case records, management information, and files to set standards.
Front-of-House: Provide an efficient reception and telephone service, acting as the first point of contact for enquiries.
Logistics: Make practical arrangements for Sentence Plans, such as setting appointments and issuing travel warrants or petty cash.
Meeting Support: Organize agendas and take minutes/action points for departmental meetings.
Pro-social Modelling: Consistently reinforce positive behaviour and attitudes when interacting with people on probation.
Safeguarding: Carry out duties in accordance with statutory responsibilities for safeguarding children and managing risk.

Person Specification (Success Profiles)

You will be assessed against the following Civil Service Behaviours:

Delivering at Pace: Working to timely deadlines and maintaining high-quality output.
Working Together: Building effective relationships with colleagues and external partners.
Managing a Quality Service: Ensuring administrative tasks are accurate and processes are followed correctly.
Communicating and Influencing: Clearly conveying information to staff and stakeholders, and managing difficult face-to-face interactions.

Salary & Benefits

Competitive Pension: Access to the Civil Service pension scheme with an employer contribution of 28.97%.
Flexible Working: Options available to support work-life balance, including the specified part-time pattern.
Leave: Generous annual leave allowance plus public holidays.
Financial Perks: Season ticket advances and access to learning and development opportunities.
Inclusive Culture: A working environment that champions diversity and is a “Great Place to Work for Veterans.”

Important Information for Applicants

Locations: Unit 2 Hawke Street Business Park (Sheffield) or 1 Burgage Square (Wakefield).
Security: Successful candidates must pass a criminal record check and Baseline Personnel Security Standard (BPSS) checks.
Shift Work: Note that this role may involve some out-of-hours work depending on office requirements.
Language: You must be able to fulfill all spoken aspects of the role with confidence in English.

To apply for this job please visit talents.studysmarter.co.uk.