Case Administrator – HMP Berwyn, Wrexham

Are you a highly organized individual with a commitment to public service? The Probation Service is seeking a Case Administrator to join the team based at HMP Berwyn in Wrexham. This is a vital administrative role that provides the essential backbone for offender management. By maintaining accurate records and supporting communication between agencies, you will play a key part in managing risk and reducing reoffending within the justice system. If you can handle sensitive information with integrity and remain professional in a challenging environment, this role offers a stable career with excellent Civil Service benefits.

About the Role

As a Case Administrator within HMP Berwyn, you are responsible for the smooth execution of administrative processes that support both staff and people on probation. Your work ensures that the Sentence Plan is implemented effectively through accurate data entry, appointment scheduling, and referral management. You will act as a central hub for information, coordinating with victims, interventions, and external providers. This role requires resilience and strong interpersonal skills, as you will frequently interact with individuals who may be in distress or crisis, requiring a firm but fair approach.

Key Responsibilities

Data Management: Setting up and maintaining accurate records for people on probation and victims on approved databases (including specialized systems like ViSOR).
Referral Coordination: Administering the flow of information between offender management and external agencies to ensure positive outcomes and risk management.
Case Support: Preparing and collating case files and management information to required standards.
Reception & Enquiries: Providing a professional first point of contact via telephone and reception services for the unit.
Practical Arrangements: Organizing appointments and directions for service users to ensure they can fulfill the requirements of their Sentence Plan.
Financial Administration: Managing petty cash, travel warrants, and vouchers in line with local financial procedures.
Meeting Support: Organizing agendas and taking minutes/action points for departmental meetings.
Safeguarding: Carrying out statutory duties regarding the safeguarding of children in accordance with agency policy.

Requirements & Skills (Success Profiles)

Core Behaviours:

Delivering at Pace: Ability to work to specified timescales and meet team objectives efficiently.
Managing a Quality Service: Maintaining high standards of accuracy in record-keeping and data handling.
Working Together: Building effective relationships with internal colleagues and external partners.
Communicating and Influencing: Clearly and confidently distributing information and dealing with people in distress or crisis.

Personal Attributes:

Resilience: Ability to remain professional when dealing with inappropriate or aggressive behavior.
Integrity: Strict adherence to confidentiality policies regarding sensitive information.
Pro-social Modelling: Consistently reinforcing positive behaviors and attitudes in all interactions.

Benefits & Working Culture

Salary & Pension: Competitive starting salary with a Civil Service pension featuring a high employer contribution of 28.97%.
Leave: Generous annual leave allowance plus public holidays.
Flexible Working: A working environment that supports a range of options to enhance work-life balance.
Inclusion: A culture that encourages diversity and provides access to ongoing learning and professional development.
Location: Based at HMP Berwyn, Wrexham—one of the UK’s most modern correctional facilities.

To apply for this job please visit talents.studysmarter.co.uk.