Case Administrator – The Probation Service

Are you an organized professional looking to build a rewarding career with a real sense of purpose? The Probation Service is seeking Case Administrators to join our dedicated teams. By providing vital administrative support, you help probation staff manage offenders in the community, protecting the public and giving people the chance to turn their lives around. If you are empathetic, patient, and thrive in a supportive environment, this role offers a structured path for professional growth within the Civil Service.

About the Role

As a Case Administrator, you are the backbone of the probation team. You will work in a variety of settings—from Courts and Prisons to Probation Delivery Units—ensuring that the complex administrative processes behind offender management run seamlessly. You aren’t just filing paperwork; you are managing sensitive information that informs legal decisions and community safety. You will be responsible for maintaining accurate systems, collating vital probation data for case files, and serving as a key point of communication for colleagues, partner agencies, and people on probation in a fast-paced environment.

Key Responsibilities

Process Efficiency: Managing administrative workflows to ensure all probation processes run smoothly and meet statutory deadlines.
Information Management: Collating and preparing critical probation information and data for case files used by Probation Officers.
System Maintenance: Ensuring internal databases and case management systems are kept accurate and up-to-date.
Communication: Handling diverse enquiries from professional agencies, colleagues, and people on probation with professionalism and empathy.
Multi-Setting Support: Providing support across various functions, including Public Protection, Courts, Unpaid Work (Community Payback), and the Homeless Prevention Taskforce.

Requirements & Person Specification

Personal Qualities: Empathetic, patient, and highly organized with a proactive approach to problem-solving.
Communication: Strong verbal and written communication skills suitable for a busy, high-stakes environment.
Adaptability: Ability to work effectively across different locations (Courts, Prisons, or Offices) as required by business needs.
Eligibility: You must have the right to work in the UK. Note: This role is not eligible for new Skilled Worker visas (effective July 22, 2025).
Selection Process: Success in the Civil Service Judgement Test (CSJT) and an assessment against Civil Service Behaviours and Experience.

Benefits & Career Progression

Starting Salary: £23,583.
Pay Progression: Annual opportunities for pay increases through the Competency Based Framework (CBF) as your technical skills and competence grow.
Pension: Access to a highly competitive Civil Service pension scheme.
Training: Comprehensive on-the-job training with opportunities to gain new skills and progress into more senior roles within the Probation Service.
Work-Life Balance: Generous annual leave and a focus on employee wellbeing within a knowledge-sharing culture.

The Recruitment Process

Application: Complete a short form detailing your experience and behaviors.
Online Test: Sit the Civil Service Judgement Test (CSJT) to assess your decision-making in specific scenarios.
Sift: Your application will be reviewed if you pass the CSJT.
Interview: Successful candidates will be invited to a formal interview.

To apply for this job please visit restless.co.uk.