Care navigator

Job summary

This vacancy will be starting around end of Aug to Mid Sept 2025 The role is very varied and requires a candidate who can work in a fast paced environment and with accuracy. You will need to have exceptional communication and people skills both of which will help you to achieve a rewarding role in this supportive organisation.

We have a keen team ethos at the Garden Surgery which is underpinned by training and mentoring. There are opportunities to support the clinical team with various administrative duties which help to create multiskilled personnel and shares knowledge and progression too

You will need to be resilient and have a good work ethic to be able to keep up with changes and provide a care navigation service to our patients.
Main duties of the job

This role is clerical and administrative and involves dealing with people who are often distressed or frustrated so good listening and communication skills are needed to project a confident and positive approach to problems.
About us

At the Garden Surgery, we aim to be inclusive and supportive. We organise social events to spend time together out of work and all our employees an extra days leave on their birthday. We have a weekly fruit delivery for staff and the odd bake off which usually involves cake and buns! For healthier staff there is the Park run and the odd event that involves a bit of competition…

We all work hard to provide a good, reliable service to patients and we value each other too.
Job responsibilities

Job Title: Medical
Receptionist

Department:Reception and
Administration Team

Main Purpose of Job:

To provide a
focal point of contact for patients of the practice and administrative
support to the practices clinicians.

Main Duties:

Welcoming patients and visitors face to face and over telephone

Ensure confidentiality is maintained at
all times

Establish
reason behind visitors attendance/call to surgery in a friendly and courteous
manner

Ensure
patient is dealt with in an efficient and appropriate way

Ensure
enquiries/telephone calls are actioned in a prompt manner and where necessary
passed to the appropriate responsible person

Management of Patient Registration:

Take
necessary details from patient to ensure appropriate registration form is
provided to patient

Ensure
all required details on the registration forms are complete

Register
patient on computer and book new patient check with Practice nurse or Health
Care assistant

Appointment management:

Locate
appropriate appointment type based on information provided by patient with
appropriate healthcare professional

Ensure
necessary details are obtained from patient to book appointment i.e. Name and
address, reason for attendance Confirm the correct patient has been booked in
to the appointment slot

Provide an efficient appointment booking service

Effectively handling
requests for cancellation and rearranging of appointments

Actioning
requests/directions from doctors/nursesDiary management

Create requests for home visits and passing clinically based messages promptly

Ensure
all necessary, appropriate and relevant information is obtained to deal with problems

Manage daily results and distribute to clinicians

Calling Patients for checks

React
to directions to call in patient groups where required and with appropriate
training

Repeat prescribing and online access management

Administration ofoutgoing communications and / or samples

Manage NHS E mail system

Safeguard
all keys, cash and accessible patient identifiable information

Review
personal and teams responsibilities regularly

Use
initiative and competence to identify outstanding actions and tasks
accordingly

Action
relevant tasks and responsibilities promptly, efficiently and professionally
adhering to Practice protocols and staff handbook

Report
inadequacies in building and be responsible for Health and Safety

Identify
own training needs

Participate
in Significant event analysis process

Accept
and react to change

Work
reliably, calmly and competently under pressure

Be
positive, honest and professional in your approach

Communicate
capably, act resourcefully

Work
at all times in an organised way and in accordance with protocols, procedures
and regulation including the staff handbook

RESPONSIBILITY / ACCOUNTABILITY

Not Applicable

Responsible for Equipment

The post
holder is not responsible for the maintenance of any equipment used to
perform their duties, however, they would be expected to use the equipment
correctly and as instructed as part of their induction. Any faults/issues should be reported to the
responsible person.

Reports toPractice Manager

Accountable toThe Practice
Manager and Partners

THIS JOB DESCRIPTION IS NOT EXHAUSTIVE,
OTHER AD HOC RESPONSIBILITIES WILL ALLOCATED TIME TO TIME WITH THE APPROPRIATE
TRAINING AND SUPERVISION WHERE NECESSARY

Person Specification

Experience

Essential
• Awareness of health inequalities and vulnerability
• Ability to be non-judgemental
Desirable
• Experience within a GP Practice

Qualifications

Essential
• GCSE grade 4 or C or above in English and Maths
Desirable
• Experience in:
• A health care setting
• Fast paced environment
• Customer service skills

Skills

Essential
• Ability to problem solve
• Great communication skills (including telephone based and face to face)
• Listening skills
• Patience and understanding
Desirable
• Awareness of compliance standards
• IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name

The Garden Surgery
Address

Enhanced Primary Care Centre

78 Osmondthorpe Lane

Leeds

LS9 9EF
Employer’s website

https://www.thegardensurgeryleeds.co.uk/ (Opens in a new tab)