Admin Officer – HM Courts & Tribunals Service (HMCTS)

Are you committed to public service and making a difference in people’s lives? HM Courts & Tribunals Service (HMCTS) is looking for dedicated Admin Officers to support the delivery of justice across England and Wales. This is a role with real purpose, where you will provide the administrative backbone for criminal, civil, and family courts. If you are organized, adaptable, and enjoy working in a fast-paced environment where your work has a direct impact on the community, we want to hear from you.

About the Role

As an Admin Officer, you are the engine room of the court system. You will work as part of a team to ensure cases progress smoothly through the legal process, providing vital support to the Judiciary and management. This is a high-responsibility, customer-facing role where you will be the first point of contact for court users, the legal profession, and other government agencies. Your work ensures that files are accurate, hearings are properly prepared, and court results are recorded correctly, maintaining the integrity of the justice system.

Key Responsibilities

Case Progression: Managing and updating court files to ensure all necessary paperwork is ready for hearings and meetings.
Data Integrity: Creating and accurately updating records on in-house computer systems and interpretating court information for “resulting” (recording the outcome of cases).
Compliance & Verification: Checking documents, accounts, and claims against strict regulations and procedures to ensure accuracy.
Information Management: Collecting and assembling data for warrants, statistical reports, and official statements.
Customer Service: Communicating clearly and professionally with the public, members of the Judiciary, and legal representatives by phone, email, and in person.
Administrative Support: Handling various office duties including file management, data input, and report generation.

Requirements & Skills

Communication: Excellent written and verbal communication skills with a friendly, approachable manner.
Organization: Proven ability to prioritize a varied workload, multi-task, and meet performance targets under pressure.
IT Proficiency: Comfortable adapting to various software packages and internal database systems.
Attention to Detail: Skilled in verifying complex documents and interpretating legal information accurately.
Public Service Focus: A proactive desire to help court users navigate a potentially life-changing justice system.

Working Arrangements & Benefits

Hours: Standard full-time hours are 37 hours per week. While the role is full-time, HMCTS offers a flexible approach to suit both individual and business needs.
Location: These are operational, customer-facing roles; successful applicants must be office-based to provide services to the public. Occasional travel to other courts may be required.
Pay: New recruits are expected to join at the band minimum.
Visa Requirements: This role is not eligible for new Skilled Worker visas. Applicants must already have the right to work in the UK.

To apply for this job please visit restless.co.uk.