Admin Officer – Hull

Administrative Officer | HMCTS (Hull)

The Opportunity

Join HM Courts & Tribunal Service (HMCTS) and become part of a team that is “Proud to serve and proud to keep justice going.” As an Administrative Officer within the Criminal Fines Collection and Enforcement team, you will play a vital role in the judicial system by ensuring convicted parties comply with financial penalties. This permanent position offers a career with a real purpose, allowing you to deliver essential public service while working in a supportive environment that values diversity, inclusion, and the professional growth of its staff.

Your Skills and Experience

• You will be an excellent communicator both written and verbal, able to swiftly assess circumstances and adapt accordingly.

• You must be able to demonstrate empathy, be non-judgmental but focussed on carrying out your role whilst fully respecting our customers.

• You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages.

• You’ll enjoy working in a busy environment with a desire to deliver proactive and effective customer service to people who may be in difficult situations.

The Role

In this customer-facing role, you will provide critical administrative support and decision-making to recover criminal fines and financial penalties. Your day-to-day responsibilities include maintaining accurate records on in-house computer systems, tracing non-payers using specialized tools, and advising parties on court procedures. You will act as a key point of contact for managers and judicial stakeholders, ensuring that enforcement decisions are communicated clearly and handled with the highest level of professional integrity.