7781 – Admin Officer

Crown Court Admin Officer – Aylesbury

Join HM Courts & Tribunals Service (HMCTS) and play a vital role in the heart of the justice system. As an Admin Officer at the Aylesbury Crown Court, you will be part of the dedicated team responsible for the administration of criminal, civil, and family courts in England and Wales. This is more than just an office job; it is a career with a real purpose, supporting the judiciary and helping court users navigate potentially life-changing legal processes. If you are a proactive professional who thrives in a busy environment and is committed to public service, we offer a permanent position with excellent stability and civil service benefits.

About the Role

In this customer-facing operational role, you will be responsible for the end-to-end management of criminal digital files and the progression of serious criminal cases. You will be the primary point of contact for criminal justice agencies, solicitors, barristers, and the public, handling enquiries via telephone, email, and face-to-face interactions. Your duties will range from managing juror logistics to ensuring that all documentation is prepared for hearings. You will work within a team to carry out general administrative tasks, ensuring that justice is delivered efficiently and accurately.

Key Responsibilities

• Case Management: Managing criminal digital files and ensuring all correspondence is processed in preparation for court hearings.

• Public Enquiries: Acting as a professional liaison for solicitors, barristers, and justice agencies through multiple communication channels.

• Juror Management: Handling the practical and administrative aspects of juror attendance and service.

• Progressing Justice: Carrying out administrative duties to ensure cases move through the tribunal system without delay.

• Inter-site Support: Providing occasional cover for administrative functions at the Amersham court location as required.

Your Skills and Experience

• Friendly and approachable manner with a desire to deliver effective support to customers.

• Good written and verbal communication skills for handling complex enquiries.

• Organisational expertise: Ability to prioritise efficiently and multi-task in a high-pressure environment.

• IT Proficiency: Skilled in using various software packages and digital filing systems.

• Adaptability: Comfortable working in an office-based, customer-facing role with occasional travel.

Working Arrangements & Benefits

• Salary & Pension: Competitive pay with a choice of high-quality Civil Service pension schemes.

• Annual Leave: 25 days starting, increasing to 30 days after five years, plus public holidays and 1 privilege day.

• Flexible Patterns: 37 hours per week (Full Time), but part-time and job shares are welcomed. Note: Successful candidates must include Monday in their working pattern.

• Hybrid Working: Minimum 60% of time spent in the office to meet customer-facing demands.

• Inclusive Environment: Access to employee-run networks (Minority Ethnic, Disability, LGBT, and more) and “Family Friendly” policies.

Diversity in the Justice System

The Ministry of Justice is committed to building a workforce that reflects the diverse communities it serves. Within the HMCTS and the wider MoJ, the department tracks representation to ensure an inclusive environment.

MoJ Workforce Diversity Statistics (as of 2024/25): | Group | Percentage of Workforce | | :— | :— | | Ethnic Minority Background | 18.5% | | Women | 54.3% | | Individuals with Disabilities | 16.2% | | LGBT+ | 7.4% |

Important Information for Applicants

• Security: Successful candidates must pass a Baseline Personnel Security Standard (BPSS) check.

• Visa Sponsorship: This role does not meet the salary threshold for Skilled Worker Visa sponsorship under current rules (effective 4 April 2024).

• AI Policy: You must not use Artificial Intelligence to generate your Statement of Suitability; plagiarism will lead to withdrawal of your application.