Client Engagement Specialist

Client Engagement Specialist

• Company website link – https://www.ildsinternational.com/

• Company name – ILDS International

• Location – Kingston, Jamaica

• Postal Code – JMKN0001

• Region – Jamaica

• Company Office local Address – 18 Ocean Boulevard, Kingston, Jamaica

• Contact info – +1 876-555-9823

• email address – info@ildsinternational.com

• Country – Jamaica

• Job Type – Full Time

• Job Average Salary rate – JMD 1,000,000 – 1,600,000 yearly

• Currency – Jamaican Dollar

Job description

Job Title: Client Engagement Specialist

Location: Kingston, Jamaica

Company: ILDS International Employment Agency

About Us: ILDS International Employment Agency is dedicated to providing exceptional talent solutions to our clients. We are looking for a dynamic and motivated Client Engagement Specialist to join our team. This role is ideal for someone who is passionate about building relationships, has strong communication skills, and is eager to grow their career in a fast-paced environment.

Job Summary: The Client Engagement Specialist will play a crucial role in connecting with potential clients and understanding their staffing needs. This position involves engaging with clients, identifying their requirements, and working closely with our recruitment team to ensure we provide the best talent solutions. The ideal candidate will have a strong blend of interpersonal skills, strategic thinking, and a drive to achieve targets.

Key Responsibilities:
• Build and maintain strong relationships with clients to understand their staffing needs and business objectives.
• Act as the primary point of contact for client inquiries and provide timely and effective solutions.
• Collaborate with the recruitment team to match clients with suitable candidates.
• Conduct client meetings and presentations to showcase our services and solutions.
• Identify new business opportunities and generate leads through various channels.
• Maintain an up-to-date understanding of industry trends and competitor activities.
• Prepare and deliver regular reports on client engagement activities and outcomes.
• Provide exceptional customer service and ensure client satisfaction throughout the engagement process.
• Support the recruitment team in sourcing and screening candidates when necessary.

Qualifications:
• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Strong interpersonal and communication skills, both written and verbal.

Excerpt from the official job listing
See full job description from the company website.

Job Summary

The Client Engagement Specialist builds strong relationships with customers, manages communications, and ensures client needs are met with accuracy and professionalism. This role supports the delivery of tailored solutions and strengthens ILDS International’s reputation for high-quality service and trusted partnerships.

About Us

ILDS International is a professional services company focused on delivering strategic solutions for businesses and organizations across Jamaica and the wider Caribbean. We combine deep market knowledge with innovative practices to help clients achieve their objectives. Our team of specialists provides advisory and operational support that drives measurable outcomes. We are committed to maintaining integrity and delivering consistent, high-quality results to every client.

Culture and Work Environment

We maintain a professional, collaborative environment where knowledge sharing and continuous learning are encouraged. Our team values integrity, mutual respect, and a focus on client success. Employees work in an atmosphere that supports personal growth and professional excellence.

Why Work With Us

ILDS International offers opportunities to work on diverse projects that impact businesses and communities. We invest in professional development, encourage innovation, and provide a stable, respectful workplace where dedicated professionals can advance their careers while delivering meaningful client outcomes.

Key Responsibilities

• Build and maintain strong client relationships

• Respond promptly to client inquiries and provide accurate information

• Coordinate internal resources to meet client requirements

• Track client interactions and maintain detailed records

• Identify opportunities to enhance client satisfaction and retention

Key Qualifications

• Bachelor’s degree in business, communications, or related field

• Strong communication and interpersonal skills

• Proven experience in client relationship management

• Ability to manage multiple projects and deadlines

• Proficiency in Microsoft Office and CRM tools

Benefits & Perks

• Competitive salary and performance incentives

• Professional development and training programs

• Health and wellness benefits

• Supportive and inclusive work environment

• Opportunities for career growth across the Caribbean

Location Insights

Kingston serves as Jamaica’s commercial hub, offering excellent connectivity to local and regional markets. Employees enjoy proximity to business centers, vibrant cultural activities, and convenient transportation links.

Common 5 Interview Questions and Tips

1. Describe your experience in client relationship management. – Provide examples of successful client interactions.

2. How do you handle challenging client situations? – Explain conflict resolution techniques.

3. What strategies help you meet multiple deadlines? – Show organizational ability.

4. How do you track and document client communications? – Highlight CRM proficiency.

5. What motivates you to build long-term client partnerships? – Emphasize commitment to service quality.

Tip: Prepare specific stories that demonstrate your ability to maintain professionalism and deliver consistent client satisfaction.

Market-Based Salary Overview and Analysis

Client engagement professionals in Kingston typically earn JMD 900,000 to 1.7M annually. ILDS International’s offered range aligns with the local market, reflecting the value placed on experienced client service specialists and opportunities for career progression.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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ILDS International hiring: Kingston-based Client Engagement Specialist role offers competitive salary, professional growth, and a collaborative culture for professionals seeking to build strong client relationships and drive service excellence