Customer Service Associate

Customer Service Associate

• Company website link – https://www.fusioncx.com

• Company name – Fusion CX

• Location – Kingston, Jamaica

• Postal Code – JMAPPNN

• Region – Jamaica

• Company Office local Address – 12 Hope Road, Kingston 10, St. Andrew

• Contact info – +1 876-XXX-XXXX

• email address – info@fusioncx.com

• Country – Jamaica

• Job Type – Full Time

• Job Average Salary rate – JMD 900,000 – 1,400,000 yearly

• Currency – Jamaican Dollar

Job description

Looking for a job that’s more than just answering calls? At Fusion CX, we believe every customer interaction is an opportunity to make a difference. We are on the hunt for Customer Service Associates in Kingston, Jamaica, who are ready to bring energy, enthusiasm, and exceptional service to the team. If you’re someone who thrives in a fast-paced, customer-centric environment, this is your chance to be part of a global team that values innovation, growth, and, most importantly, you. Are you seeking a customer service job in Kingston or rewarding CSR jobs in Jamaica? Are you ready to step up and make your mark in the world of customer service and experience? Join us at Fusion CX as a customer service associate in Kingston and take your career to new heights in an exciting industry where every day is different!
Job Description

As a customer service associate in Jamaica, you will serve as a vital link between the customers and our clients, providing services and information and resolving any emerging issues with accuracy and efficiency. Your role will involve addressing inquiries, offering support, and ensuring customer satisfaction, all while upholding the highest service standards. You’ll play a key role in creating positive experiences and building lasting customer relationships.

What You’ll Do as a Customer Service Associate in Kingston, Jamaica?
• Answer incoming phone calls promptly, ensuring professional and friendly interaction with customers.
• Effectively upsell and cross-sell products and services, identifying customer needs and offering tailored solutions.
• Deliver exceptional customer service by addressing inquiries, resolving issues, and providing accurate information in a timely manner.
• Maintain a positive, empathetic, and professional attitude always, ensuring customer satisfaction.
• Document customer interactions and feedback accurately to improve service delivery and address recurring concerns.

Job Requirements:

What Makes an Ideal Candidate for the Role of Customer Service Associate in Kingston, Jamaica?
• Education: Minimum of 5 CXC subjects, including Math and English.
• Experience: At least 1 year of experience in a customer service role (experience in a call center is a plus).

Excerpt from the official job listing
See full job description from the company website.

Job Summary

Deliver exceptional customer support through phone, email, and live chat. Resolve inquiries efficiently, provide accurate information, and ensure customer satisfaction while maintaining service quality standards in a dynamic contact center environment.

About Us

Fusion CX provides global customer experience management services across diverse industries. We help companies strengthen client relationships through advanced technology and skilled professionals. Our solutions cover customer care, technical support, and back-office operations. We focus on operational excellence and continuous innovation to create seamless experiences that meet clients’ business goals and enhance customer loyalty.

Culture and Work Environment

We foster teamwork and open communication in an inclusive environment. Employees receive continuous training and opportunities for professional growth. Our culture rewards accountability and values collaboration, creating a workplace where individuals feel supported and motivated to deliver high-quality customer experiences.

Why Work With Us

We invest in professional development and provide a stable platform for career advancement. Our team values initiative and continuous learning, offering opportunities to build expertise while making a meaningful impact on customer satisfaction and company success.

Key Responsibilities

• Handle inbound and outbound customer interactions professionally

• Resolve issues and provide accurate information promptly

• Maintain records of customer interactions in CRM systems

• Meet performance and quality metrics consistently

• Collaborate with team members to enhance service delivery

Key Qualifications

• Strong communication and problem-solving skills

• Previous experience in customer service preferred

• Ability to work in a fast-paced environment

• Familiarity with CRM or contact center software is a plus

• High school diploma or equivalent required

Benefits & Perks

• Competitive salary with performance incentives

• Health insurance and wellness programs

• Paid time off and shift flexibility

• Ongoing training and career development

• Supportive and inclusive work culture

Location Insights

Kingston is Jamaica’s business hub, offering diverse cultural experiences and a growing services sector. It provides a vibrant urban lifestyle and opportunities to work with leading global companies in customer experience management.

Common 5 Interview Questions and Tips

1. Describe a time you successfully resolved a challenging customer issue. – Share a specific example and the outcome.

2. How do you handle high-pressure situations? – Demonstrate your stress-management techniques.

3. What does excellent customer service mean to you? – Provide a clear and concise definition.

4. How do you manage multiple inquiries at once? – Show your organizational skills.

5. Tell us about your experience with customer service tools. – Highlight any software or CRM platforms you know.

Tip: Use real-life examples and emphasize your ability to stay calm, empathetic, and solution-focused.

Market-Based Salary Overview and Analysis

Customer service associates in Jamaica typically earn between JMD 800,000 and 1,500,000 annually. Compensation varies with experience and industry, with contact center roles often offering incentives for performance and customer satisfaction metrics.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.
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