Service Coordinator (Full Time)

Service Coordinator

• Company website link – https://www.pureservicecambridge.co.uk

• Company name – Pure Service Cambridge Ltd

• Location – Cambridge, United Kingdom

• Postal Code – CB1

• Region – Cambridgeshire

• Company Office local Address – 45 Cherry Hinton Road, Cambridge CB1, United Kingdom

• Contect info – +44 (0)1223 902255

• email address – info@pureservicecambridge.co.uk

• Country – United Kingdom

• Job Type – Full Time

• Job Average Salary rate – £28,000–£32,000 yearly

• Currency – GBP

Job description

About Us
Pure Service Limited are a multi-service provider, delivering a wide range of services to our residential and commercial clients, including Fire & Security, Heating & Plumbing, Electrical, Maintenance and Facilities Management.

Job Overview
Are you an organised and proactive coordinator looking to grow your career in the Fire & Security industry? We are seeking a detail-oriented Fire & Security Service Coordinator to join our team. You’ll support the Fire & Security division, including reactive call-outs, ensuring efficient scheduling, coordination, and delivery of services to clients. Working closely with engineers, clients, and suppliers, you’ll make sure all tasks and emergency call-outs run smoothly, on time, and within budget.

Key Responsibilities
• Manage and coordinate Fire & Security jobs and tasks from initiation to completion, ensuring all work is delivered on time and to the required standards.
• Schedule and allocate work for engineers based on urgency, availability, and skillset.
• Act as the primary point of contact for all Fire & Security service inquiries from clients and suppliers.
• Handle incoming reactive call-outs, assessing urgency and prioritising tasks accordingly.
• Dispatch engineers efficiently to emergency call-outs, providing all necessary information and resources.
• Track and record call-outs, ensuring requests are completed and documented within agreed timelines.
• Liaise with clients to provide updates on task progress, ensuring satisfaction and resolving any issues promptly.
• Provide accurate time estimates and communicate any delays or additional work required.
• Coordinate resources with engineers, ensuring availability of tools, equipment, and materials.
• Oversee procurement and supply of parts for installations, repairs, and emergency work.
• Monitor stock levels, place orders, and maintain supplier relationships.
• Prepare and maintain detailed job records, including job sheets, quotes, invoices, certificates, and warranties.
• Process job requests and quotes, following up to convert into confirmed tasks.
• Ensure compliance with health, safety, and industry regulations at all times.
• Deliver excellent customer service throughout both planned and emergency works.
• Resolve client complaints professionally to maintain satisfaction and repeat business.
• Report job status, task progress, and any potential issues to the Operations Manager or senior team.

Excerpt from the official job listing

See full job description from the company website.

Job Summary

The Service Coordinator manages daily scheduling of engineers, tracks maintenance requests, and ensures smooth service delivery for residential and commercial clients. The role involves direct customer communication, coordination with technical staff, and maintaining accurate records to meet compliance and service standards efficiently.

About Us

Pure Service Cambridge Ltd provides professional heating, plumbing, and property maintenance solutions across the Cambridge region. We deliver both residential and commercial services with a strong focus on quality workmanship, timely response, and safety standards. Our team values technical expertise and customer satisfaction while maintaining reliable and cost-effective service operations.

Culture and Work Environment

We work as a collaborative, professional team where accountability and safety guide every project. Employees share expertise, receive regular training, and engage in open communication. The environment supports both independent work and group problem-solving while promoting respect and strong client relationships.

Why Work With Us

We offer the opportunity to develop technical and customer service skills in a supportive workplace. Our team values reliability and professionalism, providing structured roles, training opportunities, and clear career progression while encouraging a healthy work-life balance.

Key Responsibilities

• Coordinate service schedules and assign tasks to engineers

• Manage client communications and service inquiries

• Maintain service records and compliance documentation

• Monitor progress and update stakeholders on project status

• Support operational efficiency and resolve scheduling conflicts

Key Qualifications

• Previous experience in service coordination or administration

• Strong communication and organizational skills

• Ability to multitask and manage deadlines

• Familiarity with scheduling software and basic IT tools

• Attention to detail and customer service focus

Benefits & Perks

• Competitive salary with performance reviews

• Opportunities for professional development

• Supportive team environment

• Paid holiday allowance and pension scheme

• Exposure to a variety of technical service areas

Location Insights

Cambridge offers excellent transport links, vibrant cultural amenities, and a thriving local economy. The office location provides easy access to public transport and key business hubs.

Summary Table

Common 5 Interview Questions and Tips

1. Describe your experience in coordinating service operations. Prepare examples of past scheduling or coordination tasks.

2. How do you prioritize competing client requests? Show logical thinking and organization skills.

3. What strategies ensure effective communication with engineers and clients? Demonstrate teamwork and clarity.

4. How do you handle unexpected delays or emergencies? Provide real examples of problem-solving.

5. Which software tools have you used for scheduling? Highlight adaptability and technical familiarity.

Market-Based Salary Overview and Analysis

Service Coordinators in Cambridge typically earn between £27,000 and £33,000 annually. The offered range of £28,000–£32,000 aligns well with regional averages, reflecting competitive market standards and the company’s recognition of skilled administrative and coordination roles.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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This Service Coordinator role at Pure Service Cambridge Ltd in Cambridge offers competitive pay, professional growth opportunities, and a collaborative work environment for candidates seeking a full-time career in property maintenance.