Customer Support Executive

Customer Support Executive

• Company website link – https://www.rivieraltd.lk

• Company name – RIVIERA (PVT) LTD

• Location – Colombo

• Postal Code – 00500

• Region – Western Province

• Company Office local Address – 45 Flower Road, Colombo 7

• Contect info – +94 11 2xx xxxx

• email address – hr@rivieraltd.lk

• Country – Sri Lanka

• Job Average Salary rate – LKR 70,000-LKR 130,000 per month

• Currency – LKR

Job description

🚀 We’re Hiring: Digital Marketing Executive(English Speaking) 🚀
📍 Location: Unity Plaza Complex, Colombo 04

Are you looking to kickstart or grow your career in Digital Marketing?
Riviera (Pvt) Ltd is expanding and we’re on the lookout for English-speaking Digital Marketing Executives to join our fast-growing team! Freshers are welcome – full training will be provided, along with promotion opportunities for every newcomer.

💼 What We Offer:
✅ Attractive starting salary (LKR 70,000 – 90,000)
✅ Salary growth from 2nd month based on performance
✅ Commission opportunities (earn up to LKR 40,000 – 50,000 monthly!)
✅ Career progression with promotions available to all newcomers
✅ Friendly, supportive, and growth-oriented work culture
✅ Career-building experience in a professional environment

📋 Requirements:
🔹 Good command of English (spoken & written)
🔹 Basic typing skills
🔹Age limit 22 – 30

Excerpt from the official job listing

See full job description from the company website.

Job Summary

You respond to customer inquiries via phone, email, and chat; track issues; coordinate resolution with internal departments; maintain records; escalate serious concerns; and ensure client satisfaction. You work under targets, follow standard procedures, and contribute to continuous process improvement.

About Us

RIVIERA (PVT) LTD builds customer-centric solutions across retail and digital platforms. We combine strong service values, reliable operations, and committed staff to deliver support that exceeds expectations. We focus on clarity, efficiency, and problem-solving. Our purpose remains rooted in satisfying clients while empowering our people through responsibility and consistency.

Culture and Work Environment

We expect respect, professionalism, and organised collaboration. Teams share feedback openly and support each other. You follow structured processes but enjoy space to innovate suggestions. You work under supervision with clear performance standards. The environment values consistency, reliability, and growth over flashiness or hype.

Why Work With Us

You develop strong communication and issue resolution skills while dealing with real clients. We offer clear metrics, mentorship, and stability. We reward consistent performance, support learning opportunities, and expect integrity. Your contributions matter here as we build reputation and trust through quality support.

Key Responsibilities

• Address customer inquiries via phone, email, and chat

• Document and track issues; escalate when necessary

• Coordinate with technical, sales, and operations teams for resolution

• Follow company’s policies and service protocols

• Maintain records accurately and monitor follow-ups

Key Qualifications

• Strong verbal and written communication skills in English (others a plus)

• Previous experience in customer service or support roles

• Ability to meet targets and maintain composure under pressure

• Attention to detail and accurate record-keeping

• Friendly, patient, and professional attitude

Benefits & Perks

• Competitive monthly salary in the range stated

• Performance-based bonuses or incentives

• Opportunities for skill development and internal advancement

• Training support and mentoring from experienced staff

• Friendly and collaborative work environment

Location Insights

Colombo offers easy access to transport, amenities, and business networks. Center locations reduce commute times. Working hours may include shifts. Urban lifestyle features and connectivity help balance work demands.

Summary Table

Common 5 Interview Questions and Tips

1. How have you handled a difficult or irate customer? — Show empathy, active listening, and resolution.

2. Describe a time you met or exceeded targets. — Provide concrete example with metrics.

3. How do you prioritise multiple customer issues at once? — Show organization and honesty.

4. What tools or software have you used for tracking and reporting? — Mention CRM or ticketing systems.

5. How do you maintain accuracy when under pressure? — Emphasize attention to detail, double-checking, and calm attitude.

Market-Based Salary Overview and Analysis

Customer support roles in Colombo typically range from LKR 60,000-LKR 150,000 depending on experience, sector, bilingual skills, and performance. Added incentives and stable metrics often increase effective compensation.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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Join RIVIERA (PVT) LTD as Customer Support Executive in Colombo, LKR 70K–130K/month. Engage real client issues, grow in service expertise, and earn within a structured, integrity-focused environment.