Call Center Representative

Call Center Representative

• Company website link – https://www.victoriapartners.com

• Company name – Victoria Partners

• Location – Colombo

• Postal Code – 00500

• Region – Western Province

• Company Office local Address – No. 12, Park Street, Colombo 2

• Contect info – +94 11 7xx xxxx

• email address – hr@victoriapartners.com

• Country – Sri Lanka

• Job Average Salary rate – LKR 60,000-LKR 90,000 per month (depending on experience)

• Currency – LKR

Job description

Grow With Us as a Call Center Executive

Role Overview

We are looking for enthusiastic and customer-focused Call Center Executives to join our team in Colombo. This is a full-time, on-site role where you will handle inbound and outbound calls, assist customers with inquiries, provide accurate information, and ensure a positive customer experience. You will also support the company’s business objectives by maintaining high standards of service.

Key Responsibilities
• Handle customer inquiries via phone calls in a professional and courteous manner.
• Provide accurate information about products and services to customers.
• Address customer concerns, resolve issues, and escalate when necessary.
• Maintain detailed records of customer interactions.
• Work closely with internal teams to ensure customer satisfaction.
• Stay updated on company policies, promotions, and product knowledge.

Excerpt from the official job listing

See full job description from the company website.

Job Summary

You handle inbound/outbound calls to address customer queries, resolve issues, update records, and follow scripts while maintaining quality. You collaborate with support teams, meet call targets, and ensure customer satisfaction by being clear, prompt, and accurate.

About Us

Victoria Partners provides customer relationship management services that help companies improve engagement and deliver high-quality support. We integrate communication, technology, and human insight to enhance customer experiences across industries. We commit to clarity, reliability, and continuous improvement, ensuring clients and customers receive consistent, respectful service.

Culture and Work Environment

We maintain professionalism, collaboration, and structure. Agents receive guidance, feedback, and ongoing training. You work in shifts with clear performance expectations, supportive supervision, and peer teamwork. The environment expects respect, clarity, and consistency while encouraging growth and adaptability in handling diverse customer needs.

Why Work With Us

You build communication expertise, problem-solving skills, and client-centric professionalism. We provide structured training, clear metrics, and performance-based growth. You work with diverse customer profiles, contribute to client satisfaction, and enjoy stability in a company committed to fairness and consistent service standards.

Key Responsibilities

• Answer inbound customer calls and assist with inquiries and concerns

• Make outbound calls for follow-ups and feedback

• Update customer information and records accurately

• Escalate issues to appropriate departments when needed

• Meet performance targets for response time, quality, and volume

Key Qualifications

• Strong verbal and written communication skills in English (additional languages a plus)

• Customer-focused attitude and patience when dealing with diverse issues

• Ability to follow scripts and standard operating procedures

• Comfortable working shifts and meeting targets

• Basic computer literacy and experience with CRM tools preferred

Benefits & Perks

• Monthly salary with performance incentives

• Formal onboarding and training programmes

• Opportunities for career growth within support or supervisory roles

• Health or welfare allowances as per company policy

• Supportive team and regular feedback

Location Insights

Colombo offers accessible transport options and strong telecom infrastructure, which supports call centre operations. Working in downtown zones reduces commuting burdens. Shift timings may include evenings and weekends; preparedness for traffic and public transport variability helps.

Summary Table

Common 5 Interview Questions and Tips

1. How do you handle an irate customer on the phone? Show empathy, calm tone, and resolution steps.

2. Describe a time you met or exceeded performance targets. Use examples and metrics.

3. How do you remain focused during high call volume periods? Highlight stamina and organisational habits.

4. Have you used CRM or support software before? Mention specific tools and experiences.

5. How do you ensure you accurately record customer information? Stress attention to detail and verification.

Market-Based Salary Overview and Analysis

Call center roles in Colombo typically pay between LKR 55,000-LKR 100,000 per month, depending on experience, language skills, and shift timing. Performance bonuses and shift differentials often increase total earnings.

Disclaimer

We aggregate publicly available job listings and link to the original source. We are not the hiring company and do not manage the recruitment process. Please apply only through the official careers website above.

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Call Center Representative role in Colombo with Victoria Partners. Serve customers, develop communication expertise, benefit from performance incentives and structured training.